Call Center Process Excellence Lead – Healthcare (Cebu City, hybrid)
At TASQ Staffing Solutions · Cebu City, Cebu, Philippines
- Full-time
- Lead
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Where you’ll work
Hybrid, based in Cebu
“Cebu City, Cebu, Philippines”
From the location.
“Location: Hybrid (3x Onsite per week in Cebu)”
From the job description.
“Call Center Process Excellence Lead – Healthcare (Cebu City, hybrid)”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 9 October 2026
- Last checked
- 21 hours ago
Job description
From TASQ Staffing Solutions’s job post, as they wrote it.
Process Excellence Lead – Healthcare (Cebu City)
Account Type: Healthcare (Voice Support)
Location: Hybrid (3x Onsite per week in Cebu)
Shift: Night Shift
Start Date: March 6 and 9, 2026—the separate dates for the two openings
The Role
We are seeking a strategic leader to spearhead process transformation and operational efficiency. In this role, you will leverage methodologies like Lean Six Sigma and automation to optimize our healthcare operations while managing a high-performing team of Black Belts.
Read the full description
Key Responsibilities
* Process Transformation: Lead small and large-scale improvement projects using Lean Six Sigma, data analytics, and automation tools.
* Operational Control: Maintain rigorous oversight of operations through risk identification, mitigation strategies, and constant monitoring.
* Transition Management: Ensure seamless project or process transitions by proactively addressing quality concerns and critical bottlenecks.
* Innovation & Ideation: Foster a culture of continuous improvement by driving new ideas and transformative initiatives.
* Leadership: Provide strategic guidance and mentorship to a team of Six Sigma Black Belts.
Qualifications & Skills
* Certification: Must be at least a Certified Lean Six Sigma Green Belt.
* Experience: 5 to 7 years of professional experience in process excellence or continuous improvement.
* Industry Background: Experience in the Healthcare sector is preferred, though we are open to experts from manufacturing, engineering, or other related fields.
* Education: Completion of at least 2 years of college education.
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