Customer Success Manager, Law Firms

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About the Role

We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships.

What You'll Do

* You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
* You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
* You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth.
* You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production.
* You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned.

What You'll Bring

* You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
* You have a track record of turning account insight into qualified, closed expansion revenue, not just retention.
* You build credibility with firm owners and managing partners, not just your day-to-day contact.
* You're comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
* You treat customer success as revenue protection and growth, and you own your commitments end to end.

Bonus points: experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.

Compensation

* Full-time, salaried position
* Compensation: $130,000-$150,000 OTE

Benefits

* Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
* Paid time off and paid holidays
* Work-from-home stipend

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.