Senior Customer Success Manager (m/f/d)
At Infotree Global Solutions · Germany, Germany
- Customer support
- Full-time
- Senior
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Where you’ll work
Hybrid, based in Germany
“Germany, Germany”
From the job board field.
“Location: Munich or Hamburg, Germany (Hybrid or remote within Germany)”
From the job description.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 30 September 2026
- First seen by us
- 15 October 2026
- Last checked
- 17 hours ago
Job description
From Infotree Global Solutions’s job post, as they wrote it.
For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.
In this role, you will manage a portfolio of large enterprise customers and help them achieve strong adoption, business value, and long-term success. You will work closely with customers and internal teams, proactively identify risks and customer needs, and coordinate different stakeholders to deliver the right solutions and customer outcomes.
Read the full description
Location: Munich or Hamburg, Germany (Hybrid or remote within Germany)
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract
Your Responsibilities:
* Manage a portfolio of approximately 10–15 large enterprise customers across the DACH and Central Europe region
* Build strong, long-term relationships with key customer stakeholders
* Proactively engage with customers to understand their needs, challenges, and business priorities
* Drive customer adoption and help customers realize measurable business value
* Identify customer risks, including renewal risks, and proactively develop solutions and action plans
* Coordinate closely with internal teams to address customer needs and deliver the right solutions
* Act as a central point of contact and ensure strong communication across different teams
* Use customer and business insights to identify areas for improved adoption and value
* Support customers with digital transformation initiatives and relevant technology use cases
* Represent the voice of the customer internally and share feedback, use cases, and customer needs
* Contribute to Customer Success best practices and continuous improvement
Your Profile:
* Experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or a related field
* Experience working with large enterprise customers, ideally within a technology, SaaS, software, or digital environment
* Strong experience managing customer relationships and coordinating multiple stakeholders
* Ability to understand customer needs and translate them into practical solutions and business outcomes
* Strong communication, consulting, presentation, and relationship-building skills
* Ability to work effectively across multiple internal teams and manage different priorities
* Proactive mindset with a strong focus on customer adoption, value, and long-term success
* Experience working with senior stakeholders is a plus; C-level experience is not required
* Good understanding of enterprise technology and SaaS environments; deep technical expertise is not required
* Business-fluent English is required
* German is preferred; French is an additional advantage
* Willingness to travel approximately 30%, mainly within Germany
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