Business Operations Manager
At Triple Whale · New York, NY, Hybrid, 3 days in office; New York, New York, New York, United States
Salary: $100,000–$125,000 a year
- Operations
See how well you match Match me reads your CV and picks the jobs that suit you best.
Where you’ll work
Hybrid, based in the United States
“New York, NY, Hybrid, 3 days in office”
From the location.
“New York, New York, New York, United States”
From the job board field.
“This is a hybrid role based in New York City, with an expectation of working from our NYC office three days per week most weeks.”
From the job description.
“New York, NY, Hybrid, 3 days in office”
From the location.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- Posted
- 21 August 2026
- First seen by us
- 15 October 2026
- Last checked
- 16 hours ago
Job description
From Triple Whale’s job post, as they wrote it.
What Do We Do?
Triple Whale is the AI operating system built for modern commmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it hurts your bottom line.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the only AI harness in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
Read the full description
The result: more than 65,000 brands like Kitsch, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
What You're Applying for
We are looking for a Business Operations Manager to help drive the execution of important cross-functional initiatives across the company.
You will turn strategic priorities into clear plans and manage the operational details that keep projects moving. This is a highly cross-functional, hands-on role. You will work with teams across the organization, create structure where it does not yet exist, and be accountable for the results of projects.
The ideal candidate enjoys bringing order to ambiguity, can operate independently, and is comfortable managing both high-level coordination and detailed execution in a dynamic environment.
Deep technical expertise is not required. You should be comfortable learning technical concepts and coordinating technical work while partnering with specialists for implementation.
This is a hybrid role based in New York City, with an expectation of working from our NYC office three days per week most weeks.
What You’ll Do
* Manage cross-functional projects from initial planning through rollout and follow-up.
* Translate strategic priorities into clear requirements, workstreams, timelines, owners, dependencies, and execution plans.
* Coordinate customer, data, platform, product, billing, pricing, and internal-system migrations.
* Support the introduction, modification, rollout, and retirement of feature flags.
* Build and manage scalable systems and processes for system migrations and feature releases
* Implementing pricing and packaging changes across relevant teams and systems.
* Create and maintain structured intake and project-management processes for operational requests, partnering with functional leads to establish timelines, track owners, commitments, dependencies, risks, and decisions, and keep tickets, documentation, and status updates organized through completion.
* Provide stakeholders and leadership with clear updates on project progress and outcomes, while building workflows and automations that improve visibility, consistency, and efficiency.
What You’ll Bring
* 2+ years of experience in business operations, program management, project management, consulting, or a related role.
* Demonstrated ability to turn ambiguous priorities into clear plans and drive cross-functional initiatives through completion.
* Strong organizational skills, attention to detail, and consistent follow-through.
* Excellent written and verbal communication skills, with confidence working across functions and levels of seniority.
* Ability to establish timelines with functional leads, manage dependencies, and hold stakeholders accountable to commitments.
* Sound judgment about when to solve independently and when to escalate.
* Comfort managing multiple priorities in a fast-moving environment where requirements and timelines may change.
* A proactive, hands-on approach. You’re comfortable owning the details, from creating tickets and updating documentation to validating work and driving follow-ups.
Nice to Have
* Experience supporting migrations, product rollouts, or other operationally complex initiatives.
* Experience supporting pricing and packaging changes.
* A conceptual understanding of SQL, data workflows, and system dependencies.
* Experience with lightweight data analysis or modeling.
* Experience building workflows or automations to improve internal processes.
The expected base salary for this role is $100,000–$125,000 per year.
Eligible employees receive medical coverage; a 401(k) with a company match of up to 3%; 30 days of paid time off accrued monthly after the first 30 days of employment; five sick days; and nine paid company holidays. Triple Whale also offers paid parental leave for eligible employees.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
Referred? Got here thanks to a friend? Splash some gratitude their way! They'll need to submit your application through our referral system to make it official.
#LI-Remote
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
