Operations Coordinator - AU FMCG E-Commerce

What You'll Do

Retail & Wholesale Operations

* Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
* Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
* Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
* Help set up logistics and systems for new wholesale partners coming on board
* Keep the Operations Handbook current as processes evolve
* Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects

Warehouse & Inventory Management

* Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
* Track order fulfilment against agreed KPIs for online orders
* Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
* Coordinate product dispatches for influencers, retail samples, and PR
* Manage work orders for both new and existing SKUs
* Support the broader product lifecycle process from launch through to discontinuation

Requirements

* Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment
* Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
* Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate
* Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
* Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
* Experience with Cin7 is a strong plus
* Experience with EDI ordering is a strong plus
* Excellent communication skills and a track record of managing relationships across stakeholders
* Sharp organisational instincts, with the flexibility to reprioritise when things shift
* Self-motivated and disciplined, equally comfortable working solo or as part of a team
* A commercial, results-driven mindset
* Comfortable operating at pace, without losing attention to detail
* A collaborative, can-do attitude