Customer Experience Executive
At Plus Forty · Metro Manila, Philippines
Salary: US$8 an hour
- Customer support
- Part-time
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Where you can work from
Open to the Philippines
“Metro Manila, Philippines”
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- First seen by us
- 15 October 2026
- Last checked
- 9 hours ago
Job description
From Plus Forty’s job post, as they wrote it.
About the Role
We are a D2C food brand on a mission to make healthy eating more convenient, more accessible, and genuinely enjoyable — for everyday people who care about what they put in their bodies. As we grow our customer base, we're looking for a Customer Experience Executive to be the frontline of our brand — someone who handles every customer interaction with speed, warmth, and care.
This is a hands-on CX role covering inbound support, order resolution, and customer communication across our digital channels. You'll work closely with our operations and fulfilment teams to resolve issues end-to-end, and you'll help us identify recurring patterns that can improve our product and processes over time.
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Work Structure & Requirements
* Location: Remote / Virtual
* Schedule: Part-time
* Time Zone: Afternoons, 1–5 PM UKT
* Compensation: 8 USD per hour
Key Responsibilities
1. Customer Support
* Manage inbound customer inquiries across email, chat, and social media
* Resolve complaints, order issues, and product questions with speed and empathy
* Maintain high customer satisfaction scores and fast response times
2. Order & Issue Management
* Coordinate with fulfilment and logistics teams to investigate and resolve order delays, missing parcels, and damages
* Process refunds, replacements, and escalations within policy guidelines
* Track and document recurring issues to flag patterns to the wider team
3. Customer Communication
* Draft clear, warm, on-brand responses that reflect the company's voice
* Follow up proactively with customers on open and unresolved issues
* Support retention through thoughtful post-purchase outreach
4. Reporting & Insights
* Log all interactions and resolutions in the CX platform
* Surface customer feedback and recurring themes to inform product and operations improvements
* Help build and maintain FAQ documentation and response templates
Required Skills & Experience
* Experience: 2+ years in a customer service, CX, or client-facing role — D2C or e-commerce background preferred
* Tools: Hands-on experience with Zendesk or a comparable CX ticketing platform required
* Communication: Excellent written English — warm, professional, and concise; confident handling difficult conversations with empathy
* Mindset: Proactive problem-solver with strong follow-through; comfortable working independently in a remote, async environment
* Nice to Have: Background in food, wellness, or lifestyle brands; familiarity with Shopify order management; experience with social media customer care (Instagram, Facebook)
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