Customer Support Analyst with German
- Customer support
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar is free for 7 days with just your email, no card.
Where you can work from
Where it’s open is unclear
Report a mistake
- Posted
- 14 August 2026
- First seen by us
- 15 October 2026
- Last checked
- 23 hours ago
Job description
From Sales Consulting’s job post, as they wrote it.
The Customer Support Analyst will join a global travel technology company and be integrated into its day-to-day customer support operations. The role will focus on assisting travel industry clients, resolving inquiries, and ensuring a smooth customer experience across the company’s platforms and solutions.
RESPONSABILITIES:
* Provide Helpdesk support across the company’s full product range, covering both functional and technical issues through multiple channels, including phone, web, chat, and email.
Read the full description
* Identify and troubleshoot reported issues to minimize customer impact, resolving them directly whenever possible or escalating them to the appropriate service provider.
* Follow established resolution and escalation timelines while continuously developing your product and application knowledge.
* Log, monitor, and track incidents through the internal Incident Management System, ensuring customers receive accurate updates through to resolution.
* Take ownership of customer issues and ensure all interactions are handled promptly, professionally, and in line with internal procedures.
* Support customers in using available self-service tools and resources whenever appropriate.
Could this be you?
* Advanced German and English skills are required.
* At least 2 years of experience within a travel agency, tour operator, or airline environment.
* Previous experience working with GDS systems is required. Galileo GDS experience is preferred, but candidates with knowledge of other GDS platforms will also be considered.
* Experience with CETS or other leisure travel tools is considered an advantage, but is not mandatory.
* Strong customer relationship skills, with a collaborative, consultative, reliable, and empathetic approach.
* Excellent communication skills and a strong team-oriented mindset.
* You will join a diverse and inclusive work environment that encourages open communication, collaboration, and employees to confidently share their ideas and perspectives.
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.