Account Manager - Customer Retention & Upselling | Remote
At Pavago · Belize
- Sales
- Full-time
Where you can work from
Open to Belize
“Belize”
From the location.
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- Posted
- 23 September 2026
- First seen by us
- 8 October 2026
- Last checked
- 17 hours ago
Job description
From Pavago’s job post, as they wrote it.
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
Read the full description
What You’ll Do
* Manage a portfolio of existing customer accounts
* Conduct regular account reviews and customer check-ins
* Build relationships with key stakeholders
* Identify renewal risks and proactively resolve concerns
* Identify upsell and cross-sell opportunities
* Recommend additional products or services based on customer needs
* Coordinate internally to resolve customer issues
* Maintain accurate account notes, opportunities, and forecasts in the CRM
* Achieve retention and expansion revenue targets
Requirements
* 2+ years of account management, customer success, or sales experience
* Strong customer relationship-building skills
* Commercial mindset with experience identifying expansion opportunities
* Strong communication and problem-solving ability
* Experience working with CRM systems
* Comfortable managing multiple customer accounts simultaneously
* Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
* Strong customer retention and renewal rates
* Consistent upsell and cross-sell revenue
* Healthy, engaged customer relationships
* Early identification of at-risk accounts
* Accurate CRM and account forecasting
* Consistent achievement of expansion targets
Interview Process
1. Initial Screening Call
2. Spark Hire Video Interview
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
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