Senior Software Development Engineer

As a Full Stack SWE on the Ticketing team, you won’t just write code—you’ll be a key driver in re-architecting our platform for scale, performance, and future innovation. You'll collaborate across geographies with engineers, product managers, and designers to deliver resilient, secure, and customer-focused experiences.

This is more than a development role—it’s an opportunity to lead modernization efforts, influence technical direction, and bring meaningful safety improvements to millions of children and families.

Key Responsibilities

* Lead engineering efforts to decompose our monolithic applications into scalable, modular microservices.

* Design, develop, and maintain clean, efficient, and well-tested code in both backend (Python, Ruby) and frontend (React/Angular) stacks.

* Build and evolve secure, high-performance APIs supporting real-time data pipelines and customer-facing applications.

* Partner with cross-functional teams including Product, QA, DevOps, and Data Engineering to build end-to-end solutions that meet business goals.

* Contribute to architectural decisions that improve performance, observability, security, maintainability and scalability/reusability.

* Champion engineering best practices including CI/CD, TDD, pair programming, and code reviews.

* Take ownership of projects from ideation through deployment, with a bias for execution and iterative improvement.

* Be a proactive voice in platform strategy, bringing innovative ideas and continuous learning to the team.

* Contribute to our cloud-native infrastructure using AWS serverless technologies (e.g., Lambda, SQS, DynamoDB, S3).

Preferred Qualifications

* 8+ years of software development experience; strong foundation in backend systems using Python (must-have) and Ruby (nice to have).

* Experience with modern front-end frameworks such as React, Angular, or VueJS.

* 3+ years of experience with backend web frameworks (e.g., Django, Flask, Rails).

* Hands-on experience with AWS services: Lambda, S3, SQS, API Gateway, CloudWatch.

* Comfortable working in an agile, test-driven development environment with modern DevOps tooling.

* Practical knowledge of RESTful APIs, SQL/NoSQL databases (MySQL, Postgres, DynamoDB), GraphQL.

* Design and implement event-driven services using technologies like AWS EventBridge, SNS/SQS, etc to enable decoupled, scalable communication between microservices

* Experience designing and consuming gRPC APIs in production environments a plus

* Proficient in containerization (Docker) and CI/CD pipelines.

* Familiarity with testing and linting tools (pytest, rspec, jest, Flake8, RuboCop).

* Excellent communicator with a strong collaborative mindset and a passion for mentoring and peer reviews.

* BS/MS in Computer Science or equivalent experience.

Why Join Us

* Be part of a mission-driven company making roads safer for students and communities.

* Help architect the future of our Automated Safety Platform.

* Work on modern, cloud-native, and serverless technologies.

* Collaborate with a global, inclusive, and high-performing team.