Trainer - Customer Success
At Wing Assistant · Cebu, Philippines
Salary: ₱50,000 – ₱70,000 a month
- Customer support
- Full-time
Where you can work from
Open to the Philippines
“Cebu, Philippines”
From the location.
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- Posted
- 30 September 2026
- First seen by us
- 7 October 2026
- Last checked
- 12 hours ago
Job description
From Wing Assistant’s job post, as they wrote it.
About the Role:
We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
Read the full description
Key Responsibilities
Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback Develop and deliver coaching plans tailored to individual performance metrics and team goals Collaborate with leadership on team skill development, training needs, and continuous improvement Lead training sessions and skill refreshers to reinforce best practices and performance standards Maintain standardized coaching documentation and feedback tools Track, report, and analyze coaching effectiveness and performance trends
Candidate Requirements
Experience coaching Customer Success Managers, Account Managers, or similar roles Solid foundation in quality assurance and structured feedback delivery Former BPO trainers with QA and client-facing experience are strongly encouraged to apply Excellent communication, facilitation, and coaching skills Familiarity with CRMs and performance coaching tools Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule Must present original coaching/training materials during the hiring process
Hiring Requirement – Simulation & Mock Deck
Conduct a mock training simulation (live) Present a self-made presentation deck on the following topics: “What is a Customer Success Manager?” “How to Be a Successful CSM” This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
Location: Hybrid/Remote, preference Hybrid
Schedule: US Time Zone (Night Shift)
Starting Salary: Php 50,000 - Php 70,000
Preferred Skills:
Background in SaaS, B2B services, or subscription-based support
Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
Training or coaching certifications are a plus
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