Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift
At WeSource · Metro Manila, Philippines
- DevOps and infrastructure
- Full-time
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Where you’ll work
Hybrid, based in Metro Manila
“Metro Manila, Philippines”
From the location.
“Cloud Operations Analyst - Hybrid BGC - Up to 75K - Rotating Shift”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 15 October 2026
- Last checked
- 7 hours ago
Job description
From WeSource’s job post, as they wrote it.
As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.
Responsibilities:
* Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
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* Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
* Provide support for production and non-production environments to ensure system uptime and expected service levels.
* Consider building automation scripts that improves internal tools and processes.
* Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
* Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
* Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
* Work with solution architects, infrastructure engineers, developers and other support teams technical project delivery.
* Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
* Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.
The Requirements
* Degree holder preferably in Information Technology, Computer Science or Computer Engineering.
* Experienced in supporting and managing Azure or other cloud services.
* Demonstrated experience in the technical implementation of IT projects.
* Excellent understanding of end-to-end support process from client to different support escalation levels.
* Experience in managing infrastructures, server environments and operations.
* Experience in using infrastructure monitoring.
* Experience in working in multiple time-zones/countries.
* High level of confidence in dealing with clients and colleagues of different nationalities.
* Experience in analyzing and mitigating security related issues and threats.
* Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
* Good working knowledge of Powershell or other scripting language for automation.
* Familiarity with ITILv3 or ITIL v4.
* Excellent written and oral English communication skills.
Qualifications that would be advantageous for the position
* Microsoft Certifications or other cloud certifications.
* Experience in supporting 24/7 web-based applications.
* Experience as a DevOps team member maintaining SaaS applications.
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