Technical Support Specialist
At Vurke Inc · Dumaguete City, Negros Oriental, Philippines
- Customer support
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Where you can work from
Open to the Philippines
“Dumaguete City, Negros Oriental, Philippines”
From the location.
“Location: Philippines”
From the job description.
Report a mistake
- First seen by us
- 9 October 2026
- Last checked
- 28 hours ago
Job description
From Vurke Inc’s job post, as they wrote it.
Technical Support Specialist
Location: Philippines
Job Type: Full-Time
Experience Required: 1 to 4 years
Eligibility: Male/Female both can apply
Role Description
We are seeking a Technical Support Specialist to provide first-line and second-line support for users experiencing software, hardware, application, or access-related issues. This role involves troubleshooting, documenting incidents, guiding users through solutions, and escalating more advanced issues to the relevant technical teams. You will play an important role in maintaining a positive user experience while ensuring that technical problems are handled in a professional and structured way. This is a strong fit for candidates who are technically curious, service-oriented, and able to explain technical matters clearly to non-technical users. The Philippines has strong hiring depth here because the country's IT-BPM industry includes a large base of customer and technical support delivery.
Read the full description
Key Responsibilities
* Respond to user-reported technical issues
* Troubleshoot application, account, and device problems
* Guide users through resolution steps
* Escalate advanced incidents to specialist teams
* Record support cases and update ticket status
* Support service-level targets and issue follow-up
* Contribute to knowledge base and support documentation
Required Skills
* Technical troubleshooting
* Clear verbal and written communication
* Customer support mindset
* Ticketing tool familiarity
* Basic networking or software knowledge
* Patience and professionalism
* Documentation skills
* Analytical thinking
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
