IT Administrator

Responsibilities

1. IT Operations & Employee Support

* Handle onboarding and offboarding processes (laptops, accounts, permissions, hardware setup).
* Provide remote and in-person support for staff across U.S. locations.
* Troubleshoot network, Wi-Fi, and hardware issues.
* Support video conferencing tools, printers, shared office devices, and remote desktop solutions.

2. System Administration

* Manage user accounts, roles, and permissions across company applications (Google
* Workspace, EMR platforms, HIPAA-compliant apps).
* Maintain organized IT equipment inventory, track assets, and manage licensing renewals.
* Assist with facility security systems, including key cards, cameras, VPNs, and vendor coordination.
* Monitor system performance and escalate to vendors/partners when needed.

3. Cybersecurity & Compliance

* Support implementation of IT security policies aligned with HIPAA, SOC-2, and ISO standards.
* Manage antivirus, endpoint protection, and patch updates for all devices.
* Assist in monitoring suspicious activity and ensuring secure access controls.
* Oversee cybersecurity awareness training through Ninjio.
* Support IT documentation of compliance logs (e.g., system access, audits, breach protocols).
* Maintain compliance documentation for HIPAA, and SOC 2.
* Manage antivirus, endpoint protection, and system patching across devices.

4. Network & Infrastructure

* Assist with maintaining LAN/WAN connectivity and VPN configurations.
* Troubleshoot firewalls, routers, and switches (with escalation as needed).
* Support integration of cloud-based systems and SaaS.

5. IT Process & Knowledge Management

* Document common IT issues, solutions, and processes in an internal knowledge base.
* Assist with disaster recovery planning and backup management.
* Coordinate with external vendors and service providers for escalations and upgrades.

Qualifications

* 1+ years of IT support, system administration, or help desk experience preferred.
* Familiarity with PC/Mac, Wi-Fi troubleshooting, and standard office/cloud software.
* Experience managing Microsoft 365, Google Workspace, or similar enterprise environments.
* Knowledge of cybersecurity best practices; healthcare/finance IT experience a plus.
* Associate’s or Bachelor’s in IT/CS preferred; certifications (CompTIA A+, Network+, Security+, Google IT Support) are a plus.
* Strong communication, troubleshooting, and problem-solving skills.
* Reliable, detail-oriented, and able to work independently in a fast-paced, distributed team