APAC Customer Support Specialist
At Kodland · -, National Capital Region, Philippines; Bandung , Jawa Barat, Indonesia; Batam, Kepulauan Riau, Indonesia; Bekasi, Jawa…
Salary: US$900 a month
- Customer support
- Full-time
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Where you can work from
Open to Indonesia and the Philippines
“-, National Capital Region, Philippines”
From the location.
“Bandung , Jawa Barat, Indonesia”
From the location.
“Batam, Kepulauan Riau, Indonesia”
From the location.
“Bekasi, Jawa Barat, Indonesia”
From the location.
“Depok, Jawa Barat, Indonesia”
From the location.
“Jakarta, Jakarta Raya, Indonesia”
From the location.
Working hours
Australian hours
“Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), which is 02:00/03:00 to 11:00/12:00 CET.”
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- Posted
- 20 October 2026
- First seen by us
- 21 October 2026
- Last checked
- 18 hours ago
Job description
From Kodland’s job post, as they wrote it.
We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team supporting the APAC market. You’ll give hands-on support to our customers, handling refunds, subscriptions and ticket management, and make sure every parent and student you help has a smooth, positive experience. We want someone who is smart, adapts quickly, works well in a team and could grow into a Team Lead.
Read the full description
What You’ll Do
As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents across the APAC region. Your support should be clear, friendly and efficient, and reflect Kodland’s values.
* Respond to customer inquiries from parents and students by phone, email, and chat, promptly and professionally.
* Handle requests about billing, subscriptions, refunds and general course information.
* Log and manage support tickets accurately in CRM systems and internal tools.
* Troubleshoot issues and escalate complex cases to the right teams when needed.
* Keep a helpful, solution-focused tone in every message.
* Spot recurring issues and share insights with the team to improve processes and the customer experience.
* Support teammates, share best practices and help onboard new colleagues as the team grows.
What We Offer
* Compensation: $900 USD per month (fixed base salary).
* 100% remote work.
* A collaborative, supportive international team.
* Ongoing learning and training.
* The chance to help shape the future of tech education for kids around the world.
Additional Info
All qualified applicants will need to complete an assessment task (about 2 hours).
Who You Are
* Advanced or native English (C1/C2), with excellent written and spoken communication.
* 6+ months of Customer Support experience.
* Hands-on CRM experience is essential.
* Smart and adaptive: you learn new tools and processes quickly.
* A team player with strong interpersonal, organizational and problem-solving skills.
* Comfortable working remotely and independently in a fast-paced environment.
* Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), which is 02:00/03:00 to 11:00/12:00 CET. That includes a 1-hour break, 5 days a week.
Nice to Have
* Background in EdTech or online education.
* Experience mentoring or coordinating a team.
* Familiarity with key CS metrics (CSAT, SLA, resolution time).
* Experience supporting customers in the APAC region.
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