Client Account Manager, Programmatic Media
At VirtuHire · South Africa
- Sales
Where you can work from
Open to South Africa
“South Africa”
From the location.
“Location: South Africa – Remote”
From the job description.
Working hours
US hours
“Eastern business hours”
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- Posted
- 27 August 2026
- First seen by us
- 8 October 2026
- Last checked
- 22 hours ago
Job description
From VirtuHire’s job post, as they wrote it.
Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time
Requirements
Key Responsibilities
* Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
* Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
* Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
Read the full description
* Translate technical campaign and data explanations into clear, concise, client-ready communication.
* Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
* Walk clients through reporting and dashboard outputs and identify potential issues.
* Escalate delivery, relationship, and scope risks proactively.
* Maintain accurate account documentation and ensure commitments are recorded and followed through.
Must-Have Requirements
* 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
* Ideally 4–6+ years of experience for independent client ownership.
* Exceptional written and spoken English.
* Proven ability to lead agency or brand calls independently and professionally.
* Strong project management, organisation, and follow-through skills.
* Ability to manage multiple accounts, priorities, and recurring deadlines.
* Good understanding of digital/programmatic media and campaign concepts.
* Strong judgment regarding when to resolve an issue independently and when to escalate.
* Strong Excel and Google Sheets skills.
Preferred Experience
* Programmatic campaign or DSP experience.
* Agency-side or white-label/reseller experience.
* Experience with media reporting or ad-tech clients.
* Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.
Success in the Role
* Clients receive fast, clear communication without needing to chase updates.
* Reporting and recurring deliverables are consistently delivered on time.
* Client requests are accurately triaged and communicated to technical teams.
* Risks and missing information are identified before they affect delivery.
* The technical delivery team can focus on execution without unnecessary client-management interruptions.
Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.
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