First Line Support team member
At Suntech Innovation · Ukraine
- Contract
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar is free for 7 days with just your email, no card.
Where you can work from
Open to Ukraine
“Ukraine”
From the location.
Report a mistake
- Posted
- 7 October 2026
- First seen by us
- 15 October 2026
- Last checked
- 43 hours ago
Job description
From Suntech Innovation’s job post, as they wrote it.
Suntech Innovation is a product R&D company that creates solutions for the dynamic iGaming ecosystem. Our mission is to build cutting-edge platforms that help reinvent the iGaming industry.
We are currently looking for a First Line Support team member. This person is expected to provide outstanding support for clients and be responsible for successful platform operation.
Requirements:
* English: Intermediate or higher
Read the full description
* Excellent PC skills and confidence in working with different tools and systems
*
Ability to prioritize and manage multiple tasks when needed
* Ability to make decisions within established processes and explain the reasoning behind them
* Knowledge of SQL/DevTools/API/Jira will be an advantage
* Ability to work part-time shifts: 3 × 8-hour shifts per week (24 hours/week, approximately 96–108 hours/month), covering 7am–3pm, 3pm–11pm, or 11pm–7am, with the option to swap shifts with teammates when needed.
* Ready to hire a student (If you are studying in IT major this would be an advantage)
Responsibilities:
* Receive and manage support requests through internal communication channels and ticketing systems (Slack, Teams, Telegram, Jira Service Desk). No cold calls
* Diagnose and troubleshoot technical issues
* Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support
* Monitor issues through to resolution, within agreed time limits (SLA)
* Properly escalate issues unresolved by 1st line to appropriate internal teams
* Ensure all issues are properly logged within the ticketing system
* Follow up with clients to ensure their systems are fully functional after troubleshooting
Personal skills required:
* Attentiveness
* Responsibility
* Discipline
* Friendly temper
You will get:
* A position in a product development company with a dynamic environment and real-life support scenarios
* Opportunity to grow inside the company and potentially move towards technical roles (QA, FE, etc.) based on performance and business needs
* Ability to contribute ideas and improvements to internal processes and support flows
* Supportive team of professionals and a collaborative working culture
* English language courses (corporate classes, subject to availability)
* Paid annual breaks (6 paid shifts per year, accrued monthly)
* Medical insurance coverage (after 1 year of cooperation)
* Wellbeing package: online-yoga classes, Yakaboo, BetterMe App: Health Coaching, BetterMe App: Mental Health
* Corporate online activities and team-building initiatives (e.g. Random Coffee)
* Remote-first culture: we primarily work remotely, but also have an office in Kyiv
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
