Customer Service Associate - ENG

What You’ll Be Doing:

* Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
* Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
* Enter FNOL report details, loss information, and claim documentation into the system
* Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
* Support the team by processing invoices and managing vendor coordination
* Maintain accurate client and policy records by entering up-to-date information into the system
* Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

What We’re Looking For:

* Excellent written and verbal communication skills in English
* Prior experience in administrative support, preferably in an insurance or professional services setting
* Available to work in US time zones
* Available to start within 2 weeks of job offer

Technical Requirements:

* Comfortable in using time trackers (e.g. Time Doctor)
* Own laptop/desktop, noise-cancelling headphones, and webcam
* Reliable internet connection (at least 50 Mbps)
* Available backup equipment in cases of power and internet outages
* Proficiency with Microsoft Office tools and Google Workspace

Why You’ll Love Working Here:

💰 Competitive Compensation

We offer a monthly salary of PHP 30,000-PHP 40,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

🏥 Comprehensive Health Coverage:

Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:

We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:

Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.

*Please note: For hires in Latin America, health insurance is not included. Instead, we provide alternative compensation arrangements to help support your healthcare needs.