Operations Manager

This is an operational leadership role, not a customer service or loan officer position.

Responsibilities

Operations & Project Management

* Manage day-to-day operational execution across the business.
* Own project timelines, priorities, deliverables, and follow-ups.
* Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
* Work closely with the founder to prioritize initiatives and remove operational roadblocks.

Process & Systems Improvement

* Identify operational bottlenecks and implement practical solutions.
* Build scalable SOPs, workflows, checklists, and documentation.
* Improve CRM workflows, operational automations, and internal processes.
* Help create systems that support the company's growth and future hiring.

Lending Operations & Documentation

* Review, organize, and maintain lending documentation for accuracy and consistency.
* Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
* Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
* Support operational readiness as the company expands into additional states.

Technology & Vendor Coordination

* Serve as the primary operational point of contact with the outsourced software development team.
* Report bugs, coordinate testing, and follow up on platform improvements.
* Coordinate implementation and integration requirements across third-party systems.
* Ensure vendors and technology partners deliver against agreed timelines and requirements.

Growth & Team Support

* Support the founder with operational planning and execution.
* Assist with recruiting and onboarding future operations team members.
* Help establish processes and systems that allow new specialists to integrate effectively as the company grows.

What Makes You a Perfect Fit

* You naturally take ownership and don't wait to be told what needs to be done.
* You enjoy turning ambiguity and operational chaos into clear processes.
* You are comfortable wearing multiple hats in a startup environment.
* You are highly organized and can manage several priorities without losing track of details.
* You think like an owner and proactively identify problems before they become larger issues.
* You are comfortable coordinating people, technology, vendors, and processes simultaneously.

Required Experience & Skills

* 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
* Proven experience working in a startup or founder-led business.
* Strong project management and cross-functional coordination skills.
* Experience managing multiple projects, priorities, and stakeholders simultaneously.
* Experience coordinating third-party vendors and external partners.
* Strong process improvement and documentation skills.
* Experience working with operational workflows and business systems.
* Strong attention to detail, organization, and follow-through.
* Excellent written and verbal English communication skills.
* Ability to work independently with minimal supervision.
* Comfortable operating in a fast-changing environment where priorities can shift quickly.

Interview Process

* Initial screening with Pavago.
* Client interview
* Final selection and onboarding

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