Support Application Developer

Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.

Role Summary

The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment.

What You'll Do

* Full stack development with JavaScript using Node.js and Backbone.js frameworks

* Modify data and update database structures for an SQL type database

* Review and complete assigned tickets while managing feedback loop as needed

* Utilize troubleshooting skills while providing technical support to customers via email and phone

* Ensure customer requests are acknowledged and resolved within SLA's

* Debug reported issues within the application while testing and verifying changes

* Consistently update and manage GitHub branches and changes

* Utilize a Linux based operating system to manage and deploy application changes via Docker

* Contribute to product evolution and acquire new knowledge to improve support offering

* Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.

What Success Looks Like

* 30 Days: Complete intro onboarding, role-specific training, and required security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.

* 60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, and timely escalation.

* 90 Days: Resolve common issues independently, maintain accurate case notes, and communicate clearly with customers and internal teams.

* 6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.

* 1 Year: Operate as a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solving and helping mentor junior developers / collab within team

Who You Are

* Graduate of a university or college computer science program

* Strong basis in building web applications using JavaScript, HTML5 and CSS3

* Excellent communication skills, verbal and written, with a superior command in English
* Eager to constantly learn and apply new technologies

* Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git

* Portfolio, demos or published JavaScript code on GitHub (Asset)

Perks and Benefits

* Work remotely within a flexible work environment

* Competitive benefits plan through our EOR!
* Generous professional development budget
* Half-day Fridays in the summer

Selected candidates will be contacted through BambooHR (please check your junk mail).

Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [email removed].