B2B Customer Service Representative (HS - 01022024 - PTCSR)
At RippedBoxStation · Manila, NCR, Philippines
- Customer support
- Part-time
Where you can work from
Open to the Philippines
“Manila, NCR, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 8 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: B2B Customer Service Representative
Number of hours: 20 hrs/week
Schedule: Day shift, EST
Tasks required:
* Handle day-to-day customer communications via email and Zendesk
* Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support
* Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
Read the full description
* Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards
* Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives
* Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
* Ensure all B2B shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
* Ensure customer satisfaction and provide professional customer support
* Maintain customer records by updating account information
* Other ad hoc tasks that would be assigned
Requirements:
* Proven work experience in B2B Customer Support or a related field
* Working knowledge of Google Mail, Google Calendar and Google Meet is a must
* Experience working with Zendesk and Shopify is a huge advantage
* Excellent communication and interpersonal skills with a focus on building and maintaining client relationships
* Familiarity with B2B logistics and supply chain processes is preferred
* Detail-oriented with strong problem-solving abilities
* Excellent investigative and inquiry resolution skills
* Ability to manage multiple tasks in a fast-paced B2B environment
* Excellent verbal and written English communication skills
* Self-disciplined and organized; able to consistently produce quality work with limited supervision
* Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change
* Ability to multitask, prioritize and manage time effectively
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