Support Operations Team Leader
At Satellite Office · Jollibee Tower, Ortigas Center, Pasig City; Pasig, Philippines
- Customer support
Where you’ll work
Hybrid, based in Pasig
“Jollibee Tower, Ortigas Center, Pasig City”
From the location.
“Pasig, Philippines”
From the job board field.
“This is a genuinely hybrid leadership role: you'll coach and develop your local team day-to-day, while acting as the trusted on-the-ground partner for department heads based in Australia — helping them understand what's really happening, an…”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 2 September 2026
- First seen by us
- 9 October 2026
- Last checked
- 5 hours ago
Job description
From Satellite Office’s job post, as they wrote it.
Be the local leader a growing offshore team trusts — and the trusted voice their Australian leadership relies on.
A fast-growing Australian-based company in the positioning, automation and geospatial technology space is looking for a Support Operations Team Leader to lead its Philippines-based support, subscriptions and accounts receivable team. This is a genuinely hybrid leadership role: you'll coach and develop your local team day-to-day, while acting as the trusted on-the-ground partner for department heads based in Australia — helping them understand what's really happening, and helping your team feel connected to a company culture that's thousands of kilometres away.
Read the full description
What You'll Do
* Lead, coach and develop a small team covering technical support, subscriptions administration and accounts receivable
* Run regular 1:1s, performance reviews and development plans, and drive accountability to clear service-level targets
* Be the culture carrier for your team — the person who keeps everyone aligned with the wider company's values day to day
* Act as the trusted go-between for Australia-based leadership, giving them visibility into how the team is really performing and feeling
* Oversee case management, billing and subscription workflows across core support and finance systems, driving continuous improvement
* Own and report on team KPIs — first-response times, resolution rates, productivity and documentation quality
What You'll Bring
* Proven experience leading a customer operations or technical support team, ideally in a BPO or shared-services environment
* A genuine, people-first leadership style — you notice when someone needs coaching, and you know how to have that conversation
* Strong communication and relationship-building skills, including working confidently with stakeholders based overseas
* Comfort with case-management and subscription/billing systems (full training provided on our specific tools)
Nice to Have
* (Plus) Hands-on experience with Microsoft D365 and/or subscription platforms such as Zuora
* (Plus) Background or interest in geospatial, machine control, or similar technical industries
What's In It For You
* A genuine leadership seat at the table — you'll shape how a growing offshore team works, not just administer it
* Direct, regular exposure to senior leadership based in Australia
* Ongoing learning and development — a minimum of three skills courses funded every quarter
Ready to Lead From the Front?
If you're a people-first team leader who wants real ownership — not just a title — we'd love to hear from you. Shortlisted candidates will be invited to a video interview, followed by a face-to-face round. Apply now.
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