IT Desktop Technician
At Surgo PTY Ltd · Cape Town, Western Cape, South Africa
- Full-time
Where you’ll work
Hybrid, based in Cape Town
“Cape Town, Western Cape, South Africa”
From the location.
“Hybrid position, office located at Century City, Cape Town”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 15 October 2026
- Last checked
- 21 hours ago
Job description
From Surgo PTY Ltd’s job post, as they wrote it.
An opportunity exists at DENIS for a IT Support Technician
DENIS is seeking a reliable and solutions-driven IT Support Technician to provide first-level technical support and ensure the smooth day-to-day operation of their IT environment. The successful candidate will be responsible for assisting users with hardware and software-related queries, managing helpdesk requests, maintaining IT assets and documentation, and ensuring that support requests are resolved within agreed service levels.
Read the full description
This role requires a strong customer-service mindset, excellent problem-solving abilities, attention to detail, and the ability to remain calm and effective in a fast-paced environment. The ideal candidate will be technically capable, adaptable, and comfortable working both independently and as part of a team.
Key Performance Areas
* Provide first-level user support for all hardware and software requests logged via helpdesk
* Maintain and classify all requests that are made on the internal helpdesk and ensure are put into correct workflow
* Ensure that all the tickets on the helpdesk are within the predetermined SLA times
* Complete Asset Management Audit for all PC's, Monitors and Laptops
* Ensure the environmental checklist is complete daily and to be sent to line manager
* Ensure that all standard operating procedures and change requests are created and filed
* Controlling access permissions and privileges
* Problem-solving and troubleshooting skills are paramount so that you can figure out exactly what is causing the hardware and software issues
* Strong customer service and listening skills to understand a customer's problems so that you can help them, even when they are frustrated
* Part of a standby support schedule
* Strong ability to multi-task and prioritise
* Creative thinking out of the box & open to new ideas & innovative ways of working
* Ability to work after hours
Skills and Experience: Essential Requirements
* Excellent communication and interpersonal skills are essential
* Follow reasonable and lawful instructions
* Fluent in English, the business language
* Concise and accurate communication with proficiency in English (written, verbal and presentation)
* Attention to sound etiquette is essential
* Adapting and coping in stressful situations is vital
* Interpersonal skills and working in a team and being able to manage using emotional intelligence
* Delivering quality results
Additional requirements that would be advantageous
* Senior Certificate (NQF4), Minimum
* A+
* N+
* MCSE
* Minimum 2 years' technical experience
* Computer literacy essential with a passion for technology and problem solving
Closing date for application:
30 September
Email CV to:
[email removed]
Salary:
Market related
Hybrid position, office located at Century City, Cape Town
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