Customer Service Agent with Dutch
At Sales Consulting · Bucharest; București, Romania
- Customer support
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Where you’ll work
Hybrid, based in Bucharest
“Bucharest”
From the location.
“București, Romania”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 1 October 2026
- First seen by us
- 15 October 2026
- Last checked
- 2 hours ago
Job description
From Sales Consulting’s job post, as they wrote it.
Role description:
• Managed customer interactions via phone and email, and subsequently through chat;
• Handled and resolved customer requests, ranging from simple inquiries (e.g. updating contact details, resending documents) to more complex cases;
* Managed billing-related requests, including invoice inquiries, invoice resending, and clarification of specific billing items or situations;
* Handled requests related to changes in banking details or legal entities and verified the required documentation;
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* Managed fraud cases and customer complaints;
* Escalated cases to other departments when requests could not be resolved directly by the Customer Service team;
* Collaborated with internal teams and stakeholders across the Netherlands.
Qualifications:
* Approximately 2 years of experience in Customer Service is preferred; however, candidates with experience in areas such as Sales, Logistics, or Supply Chain can also be considered;
* Advanced Dutch language skills (C1 level) are required;
* Advanced English language skills are also require;
* Business communication experience would be considered a plus.
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