Property Manager Support | AU Real Estate (Remote)

Property Manager Support - NSW Residential Real Estate (Remote)

Work From Home | Full-Time | AU Hours | PH-Based
NSW Residential Real Estate Experience Essential

About the Role

We are seeking an experienced Property Manager Support professional to work remotely with a Sydney-based property management team, supporting a live NSW residential portfolio.

This is a hands-on support role focused on leasing administration, tenant and landlord communication, maintenance coordination, and compliance, while all inspections and fieldwork are handled locally.

You will play a key role in keeping the portfolio organised, compliant, and running smoothly.

Key Responsibilities

Tenant & Landlord Support

* Manage tenant and landlord enquiries via phone and email
* Process rental applications, lease preparation, and renewals
* Coordinate maintenance requests and liaise with trades
* Monitor rental payments, arrears, and issue reminders
* Maintain accurate tenant and owner records

Leasing & Marketing Support

* Create and manage listings on realestate.com.au and Domain
* Coordinate advertising, photography, and listing updates
* Respond to rental enquiries and assist with inspection scheduling

Administrative & Financial Support

* Manage inboxes and calendars for the property management team
* Prepare leases, reports, and condition reports
* Track key dates including renewals, expiries, and inspections
* Support arrears tracking, invoicing, and reconciliations

Compliance & Reporting

* Ensure documentation complies with NSW tenancy legislation
* Monitor compliance requirements including smoke alarms, insurance, and pool certificates
* Generate reports on arrears, leasing, and maintenance activity

Requirements

* 2-4+ years Australian residential property management experience (NSW essential)
* Strong understanding of NSW tenancy legislation and processes
* Experience with PropertyMe, Property Tree, or Console Cloud (preferred)
* Excellent written and verbal communication skills
* Highly organised, detail-oriented, and proactive
* Ability to work independently in a remote environment

Systems & Tools

* PropertyMe (preferred)
* Property Tree (preferred)
* Console Cloud (preferred)
* realestate.com.au
* Domain
* Microsoft Office / Google Workspace

What Success Looks Like

* Tenant and landlord communication is handled professionally and promptly
* Leasing administration and renewals are managed accurately
* Maintenance and arrears are proactively monitored
* Compliance requirements are tracked and up to date
* Portfolio support runs smoothly with minimal issues or missed deadlines

Preferred

* Certificate IV in Real Estate Practice (CPP40000 / CPP41419 equivalent)