Virtual Case Manager (Special Education)

What You'll Do

* Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact
* Conduct intake calls with new families and set expectations clearly and confidently
* Build and manage class schedules across multiple students, teachers, and platforms
* Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence
* Monitor student progress and flag concerns to the appropriate specialist
* Coordinate with instructors to ensure sessions run smoothly
* Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat
* Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families
* Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)

What We're Looking For (in priority order)

1. Outstanding communicator. You speak clearly, confidently, and warmly — on the phone, on video, and in writing. You can deliver hard news to a frustrated parent without sounding defensive, and you make people feel heard.
2. Tech-comfortable and virtual-ready. You show up to virtual meetings with a working camera and headset, a quiet professional space, and you move between multiple platforms (spreadsheets, scheduling tools, video conferencing) without friction.
3. A true professional who represents our brand well. You're organized, reliable, and composed under pressure. Families and school partners should always come away with a great impression of our company because of you.
4. Special education experience strongly preferred. Direct experience with IEPs, 504 plans, or students with disabilities is a significant advantage and will be weighted favorably. Candidates with strong general education or tutoring experience — and exceptional performance on 1-3 above — will also be considered. All candidates should be ready to build fluency with IEP/504 basics, academic frameworks, and case management systems.

Requirements

* Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
* Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
* Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job)
* Prior experience in a remote/virtual role strongly preferred
* Strong organizational skills and ability to manage multiple priorities independently
* Customer service, account management, or client-facing experience preferred
* Bachelor's degree preferred, not required
* Some experience in an educational setting required (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred
* Bilingual English/Spanish a plus

Benefits

Fully Remote!

PTO

Etc.