Customer Service Representative (EGGS - 05102024 - FTCSR)
At RippedBoxStation · Manila, NCR, Philippines
- Customer support
- Full-time
Where you can work from
Open to the Philippines
“Manila, NCR, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 5 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Customer Service Representative
Number of hours: 40 hours/week
Time Zone: New York Time
Tasks required:
* Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly
* Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff
* Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance
Read the full description
* Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete
* Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs
* Communication Facilitation: Help coordinate and communicate project updates from our team to clients to keep them informed of progress
* Access Provisioning: Provide team members with access to client assets such as Asana, Harvest, 1Password, and Slack channels to facilitate smooth project execution
* Other ad hoc tasks that would be assigned
Requirements:
* Proven work experience as a Customer Service Representative or relevant role is required
* Demonstrate tech savviness with a robust understanding of software tools and platforms pertinent to the role
* Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageous
* Proven experience in a support role, with a strong ability to handle both internal and external communications
* Excellent problem-solving skills; ability to address and resolve issues swiftly
* Strong organizational skills and the ability to multitask effectively
* Outstanding communication abilities, with proficiency in writing and speaking in English
* Knows how to craft responses and do meaningful conversations
* The ability to take initiative and work independently as well as seek direction
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