Remote IT Support Specialist
At Team Car Care LLC / Jiffylube · Cedar Park, TX, United States
- Customer support
- Full-time
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Where you can work from
Open to the United States
“Cedar Park, TX, United States”
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- First seen by us
- 15 October 2026
- Last checked
- 5 hours ago
Job description
From Team Car Care LLC / Jiffylube’s job post, as they wrote it.
We are looking for a competent IT Support Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
You should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Read the full description
The goal is to create value for clients that will help preserve the companys reputation and business.
Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirements and skills
* Proven experience as other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer-oriented and cool-tempered
* BSc/BA in IT, Computer Science or relevant field
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