Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )
At WeSource · Pasig, NCR, Philippines
- Full-time
- Senior
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Where you’ll work
Hybrid, based in Pasig
“Pasig, NCR, Philippines”
From the location.
“Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 15 October 2026
- Last checked
- 10 hours ago
Job description
From WeSource’s job post, as they wrote it.
* Collaborate and work in partnership with Development and QA Teams for Production Enhancements (LBC), New Implementations, New Integrations and/or Bug fixes
* Interact with Business Leaders, Product Owners and Scrum Leaders to help manage Development
* Teams backlog by helping to prioritize outstanding issues
* Interface and collaborate with support teams and users globally to resolve complex Data Platform issues.
Read the full description
* Perform detailed investigations into root cause using logs, user feedback and any other available means
* Recognize, escalate and suggest solutions for systemic and procedural gaps in support structures
* Develop and use metrics to proactively identify trends as well as escalate high impact issues
* Promote knowledge transfers on new features and awareness of upcoming deployments and/or implementations across all support tiers
* Review deployments change requests to be aware in advance of any potentially negative impacts on user
* Learn new technologies outside of your area of expertise to help better support ever evolving Platform.
* Develop internal L4 documentation
* Provide weekend on-call incident support, as required
Requirements:
* Bachelor's degree: MIS, CS, Business Administration, Statistics, Engineering, or Mathematics
* ITIL Foundations, Microsoft Azure, and Cloud Platform Foundation Certification
*
3 - 5 years with supervisory experience, Supervisor
* 2 - 3 years, Senior Analyst
* 5 - 10 years with managerial experience, Manager
* 5- -10 years experience providing technical support for executive, C-Level and general end-users (At least 4 as Level 3 or Level 4).
* Minimum 2 years exposure with data analytics and visualizations.
* Ability to demonstrate global acumen and work in a multi- time zone/multi-cultural environment.
* Critical and innovative troubleshooter. Self-starter. Collaborative. Ability to work cross-functionally with multiple teams and stakeholders and to juggle multiple time-sensitive projects efficiently.
* Minimum 1 year experience in DevOps and demonstrated understanding of CI/CD Pipelines.
* Minimum 5 years experience working with both Organizational Business Leaders Teams and Multiple Global Enterprise Development Teams towards Program Execution.
* Proven experience developing, changing and implementing new processes to improve operational success.
* Project management approaches (e.g., SDLC, AGILE) & tools (e.g., Aha!, Jira, Confluence).
* Experienced on ITIL methodologies & tools (e.g., ServiceNow).
* Proficient in building queries Logging & Alerting tools (Dynatrace, Splunk, Prometheus, Grafana, DataDog).
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