Staff Product Manager, Platform

__________________________

Staff Product Manager, Platform

Built is hiring a Staff Product Manager for our Platform organization. Platform owns the shared foundations every Built product and engineering team relies on, including authentication, authorization, SSO, multi-tenancy, entitlements, tenant administration, files, notifications, cloud infrastructure, service reliability, and developer tooling.

This role will own product direction across two areas: Tenant and Core Services and the product-facing work within Cloud Platform. Your primary customers will be Built’s product and engineering teams. You will learn where those teams are experiencing friction, identify patterns across their needs, and determine which platform investments will create the most leverage across the company.

You will partner closely with Platform engineering leadership to balance reliability, scalability, technical debt, cloud efficiency, developer productivity, and new shared capabilities. You will turn those decisions into clear roadmaps, business-backed PRDs, measurable outcomes, and adoption plans. Some work will involve external customer IT and engineering teams, particularly around identity and SSO, but this is primarily an internal platform role.

The Staff Product Manager is a senior individual contributor and player-coach within the product organization. You will own complex product areas, navigate highly technical and ambiguous decisions, influence teams without relying on authority, and help raise the quality of product management across Built.

Our Guiding Principles

* Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don’t hide behind consensus or committees. Playing it safe is just failing slowly.

* Help Customers Win. We learn our customers’ businesses deeply: how they think, how they deploy capital, and what keeps them up at night. We treat their capital like our own. We ship leverage, not features, and measure ourselves by customer results.

* Move with Urgency and Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds, and we build it every day.

* Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it.

* Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and change our minds when the evidence shifts. Excellence is a habit, not an event.

What You’ll Do

* Own product direction and execution across Tenant and Core Services and the product-facing work within Cloud Platform.

* Conduct ongoing discovery with internal product and engineering teams, identifying common patterns rather than responding to requests one at a time.

* Define the roadmap for shared capabilities including authentication, authorization, SSO, multi-tenancy, entitlements, tenant administration, files, notifications, reliability, developer tooling, and internal automation.

* Write high-quality PRDs that clearly articulate the problem, business value, technical constraints, tradeoffs, and definition of success.

* Partner with Platform engineering leadership to prioritize reliability, infrastructure, scalability, technical debt, cloud efficiency, developer productivity, and new platform capabilities.

* Define OKRs and success measures for shared-service adoption, developer experience, service reliability, operational efficiency, and internal productivity.

* Develop rollout, enablement, and adoption plans for internal platform capabilities. Ensure teams understand what Platform has built, how to use it, and when to adopt it.

* Help application teams use shared capabilities rather than building duplicative solutions within individual products.

* Maintain approximately three months of ready work through continuous planning, while adjusting future priorities as evidence and company needs change.

* Work with external customer IT and engineering teams when identity, SSO, tenant configuration, permissions, or access requirements require direct discovery.

* Identify opportunities to use AI and automation to reduce repetitive engineering work, including background agents, automated pull requests, code maintenance, issue triage, and internal developer tools.

* Present platform strategy, roadmap decisions, tradeoffs, and results to product, engineering, and executive leadership.

* Contribute to the broader product organization by improving how teams conduct discovery, write PRDs, define outcomes, make decisions, and launch shared capabilities.

What You’ll Bring

* 6–10 years of product management experience at growth-stage or scaling technology companies.

* At least four years of experience managing platform teams, internal products, shared services, infrastructure products, or other highly technical product areas.

* Experience treating product managers, engineers, and other internal teams as customers and translating their needs into scalable platform investments.

* Strong technical aptitude and the ability to engage meaningfully with engineers on architecture, reliability, scalability, security, infrastructure, and implementation tradeoffs.

* Experience with one or more relevant platform areas such as identity and access management, SSO, multi-tenancy, permissions, entitlements, cloud infrastructure, service reliability, developer experience, APIs, or internal tooling.

* A track record of defining product strategy, setting measurable outcomes, prioritizing complex roadmaps, and delivering products that created measurable value.

* Strong written product thinking, including experience creating rigorous PRDs with clear business justification and success measures.

* Experience operating across multiple teams and influencing senior technical and business partners without relying on formal authority.

* Strong judgment in ambiguous situations where customer needs, technical constraints, reliability, cost, and speed may compete.

* Excellent written and verbal communication skills, including experience presenting recommendations and tradeoffs to senior leadership.

* Experience with B2B SaaS and enterprise customers. Fintech, construction finance, regulated-industry, or enterprise identity experience is a meaningful differentiator.

What Success Looks Like at Six Months

* You are the recognized product authority for Tenant and Core Services and the product-facing work within Cloud Platform.

* You have built strong relationships with Platform engineering and the application teams that depend on Platform’s capabilities.

* You have established a clear understanding of internal customer needs, platform dependencies, adoption gaps, reliability risks, and the most important opportunities for investment.

* The teams have clear, prioritized roadmaps supported by strong PRDs, measurable outcomes, and approximately three months of appropriately ready work.

* You have driven at least one meaningful platform initiative from discovery through delivery and adoption, with measurable impact on reliability, developer productivity, operational efficiency, or shared-service usage.

* Internal teams have greater clarity on what Platform owns, how to engage with the organization, and how to adopt the capabilities it provides.

* You are contributing to how Built’s broader Product organization conducts discovery, makes decisions, writes PRDs, and measures results.

* Cross-functional partners describe working with you as fast, clear, rigorous, and high-trust.

AI and Technology Expectations

* Use AI tools to improve the speed, quality, and effectiveness of your work.

* Apply AI to drafting, analysis, research, synthesis, decision-making, and problem-solving.

* Identify opportunities to automate repetitive work and improve internal product and engineering workflows.

* Partner with engineering to evaluate where agents and automation can safely reduce manual effort or improve developer productivity.

* Understand the risks, permissions, adoption needs, and success measures associated with AI-enabled platform capabilities.

* Share effective AI practices and lessons with the broader team.

Compensation and Benefits

Built’s salary range for this position is $165,000–$210,000 USD per year. The range is designed to accommodate different levels of proficiency and growth within the role, and we believe its midpoint is competitive with the market.

Salary is one component of Built’s total compensation package. Employees are also eligible for equity, medical, dental and vision coverage, unlimited PTO, a 401(k), paid family leave, flexible working hours, employee resource groups, mentorship opportunities, and professional development support.

__________________________

Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.

Perks:

* The rare opportunity to radically disrupt a $1.5T industry
* Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
* Robust compensation package, including equity in the form of stock options
* Learning Grant program to support ongoing professional development
* 401k with match and expedited vesting [US ONLY]

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, genetic information, or any other characteristic protected by law.

Built is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please share with your Talent Partner or email [email removed].

Greenhouse Data Disclosure: When you apply to a job on this site, the personal data contained in your application will be collected by Built. Your personal data will be processed for the purposes of managing Built’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, communicating with you regarding your application (including via text message),and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Built to help manage its recruitment and hiring process on Built’s behalf. Your personal data will also be shared with Grayscale Labs, Inc., a cloud services provider located in the United States of America and engaged by Built Technologies to facilitate candidate communications, including text messaging.Your personal data will be retained by Built as long as Built determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability.

Built Privacy Policy

By providing your phone number, you consent to receive text messages from Built related to your application. Message and data rates may apply. You may opt out at any time by replying STOP.

If you would like to contact Built to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email removed]. California residents: Please note that Built does not sell your personal data. For details on how your data is shared with our service providers, please see our Privacy Policy.