Head of Shared Service Centre

Duties and Responsibilities
Lead and define the global strategy for Transactional Finance across Billing, Credit & Collections, AP and Procurement Own end-to-end operational performance of Order-to-Cash and Procure-to-Pay processes Drive working capital optimization including DSO, DPO, billing cycles and cash conversion Deliver transformation and automation initiatives across finance operations and supporting systems Ensure robust governance, financial controls and compliance across all transactional processes Act as senior escalation points for complex financial and operational issues Lead, develop and performance manage a global leadership team of functional heads Partner with CFO/COO, Deputy CFO and senior stakeholders to provide insight on cash, revenue realisation and operational efficiency Collaborate with Commercial, FP&A, Controllership and Technology teams to drive performance and alignment Key stakeholder in groupwide ERP systems rollout, supporting delivery of the new platform and ensuring processes and governance are in place for the go-forward model.

Key Performance Indicators (KPIs)
Billing accuracy and reduction in re-bills or disputes Days Sales Outstanding (DSO) and cash collections performance Working capital improvement across O2C and P2P Invoice cycle time and transactional processing efficiency Cost-to-serve of finance operations Automation and transformation delivery milestones Audit outcomes, control effectiveness and compliance metrics

Knowledge and Experience
Extensive experience in global finance operations / transactional finance leadership Deep expertise in Order-to-Cash and Procure-to-Pay processes Proven track record of leading large, multi-functional teams through senior leaders Strong experience in finance transformation, automation and process improvement Strong understanding of working capital, cash flow and operational finance metrics Experience in SaaS or recurring revenue environments (desirable) Experience with ERP and CRM systems (e.g. NetSuite, Salesforce)

Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."