Healthcare Appointment Setter

* Conduct outbound follow-ups with prospective and past patients, averaging approximately 25 calls per week.
* Address patient concerns, overcome objections, and encourage appointment bookings.
* Manage leads through GoHighLevel CRM, maintaining accurate records and follow-up activities.
* Follow a structured callback schedule, including initial contact, a 2-day follow-up, and an additional follow-up 3 days later.
* Reactivate inactive leads and past patients to generate new appointments.
* Schedule appointments using Jane EMR or similar healthcare platforms.
* Assist with secure payment collection and maintain accurate patient and scheduling records.

* Assist with Instagram and Facebook posting, engagement, and basic marketing activities.
* Coordinate with the existing content creator on social media initiatives.
* Manage emails, administrative inquiries, data entry, and recordkeeping.
* Provide general virtual administrative support and assist with basic marketing content creation when needed.

Requirements

* At least 1 year of experience in appointment setting, sales, or any other similar role.
* Demonstrated ability to convert leads and inquiries into confirmed appointments or consultations.
* Experience in outbound calling, lead nurturing, objection handling, and patient reactivation.
* Confident, persuasive, professional, and patient-friendly phone presence.
* Medical reception, patient coordination, or healthcare appointment-setting experience preferred, particularly in physical therapy, pelvic floor therapy, or women's health is highly preferred.
* Familiarity with GoHighLevel, Jane EMR, or similar platforms; Jane EMR experience is preferred.
* Able to independently manage leads, follow up consistently, and achieve appointment conversion goals.
* Understanding of patient confidentiality and healthcare privacy requirements.
* Basic experience with Instagram, Facebook, and marketing support is an advantage.

Basic Requirements

* Must speak and write English clearly and professionally.
* Must have relevant work experience.
* Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
* Must be available to attend video meetings with camera on when required.

Technical Requirements

* Computer: Reliable laptop or desktop computer.
* Internet: Stable high-speed internet connection (minimum 25 Mbps).
* Audio: Noise-canceling headset.
* Video: Working webcam for virtual meetings.
* Workspace: Quiet and professional work environment.

Benefits

* Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
* Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
* HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
* Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
* Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
* Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
* Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
* Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.