Support Navigator
At Kaikaranga · Mt Wellington, Auckland
- Customer support
- Full-time
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Where you’ll work
Hybrid, based in Auckland or Wellington
“Mt Wellington, Auckland”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 13 October 2026
- First seen by us
- 22 October 2026
- Last checked
- 11 hours ago
Job description
From Kaikaranga’s job post, as they wrote it.
Be the Connection who changes lives.
Our teams connect people to the support they need. In this role, become the one who connects our teams to their best practice.
In a newly created role as a Support Navigator at Kaikaranga, you will bring your NASC industry experience to strengthen team capability through coaching, mentoring and guidance. You’ll also lead by example managing your own caseload with a focus on more complex needs, while supporting the team to deliver high-quality, consistent services.
Read the full description
What you will be doing
* Provide day-to-day support, coaching and guidance to help the team deliver a consistent, high-quality service
* Conduct in-depth needs assessments for people with disabilities, managing cases involving more complex needs
* Support and mentor the team by buddying new staff, sharing knowledge and providing feedback to help build team capability
* Help team members work through technical or process-related questions and ensure work is completed in line with Kaikaranga processes and standards
* Identify and raise any issues or challenges relating to processes or workload allocation where needed
What you will bring
* At least two years’ work experience in health / allied health / education and/or disability sector
* A strong understanding and previous experience working at a NASC
* Coaching and mentoring experience with a natural ability to lead others
* Proven experience coordinating support for people with physical, intellectual or sensory needs
* Strong communication skills and the ability to connect with a diverse range of people
* Passionate about what you do and committed to Kaikaranga values
* Working knowledge of Te Tiriti o Waitangi and the ability to coach others in its practical application
What you will get
* The opportunity to grow in your career
* The backing of a supportive, people-first organisation
* Full time and flexible work arrangements, with part of the week working from home
At Kaikaranga, we don't just accept difference — we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.
Why not become the connection?
If you have questions prior to applying, contact Julia on 021 197 4574 or on email at [email removed].
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