Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack
At Mercier Consultancy · Zagreb, Grad Zagreb, Croatia
- Customer support
- Full-time
Where you can work from
Open to Croatia
“Zagreb, Grad Zagreb, Croatia”
From the location.
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- Posted
- 23 July 2026
- First seen by us
- 9 October 2026
- Last checked
- 15 hours ago
Job description
From Mercier Consultancy’s job post, as they wrote it.
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.
We are currently seeking a Croatian-Speaking Tech Support Representative to join a leading global technology account based in Sofia, Bulgaria. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company.
Read the full description
Responsibilities
* Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat.
* Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries.
* Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience.
* Escalate complex technical cases to specialised teams when required.
* Accurately document customer interactions using CRM and ticketing systems.
* Stay up to date with product knowledge, software updates, and internal procedures.
* Meet individual and team performance targets while maintaining high customer satisfaction.
Requirements
* Native or fluent Croatian language skills.
* Good command of English (written and spoken).
* Excellent communication and customer service skills.
* Strong troubleshooting and analytical abilities.
* Interest in technology and willingness to learn new systems and products.
* Previous experience in technical support, IT, or customer service is an advantage but not required.
* Comfortable working with multiple computer applications simultaneously.
* EU citizenship or legal authorisation to work in the EU.
Benefits
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!
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