Loan Processor (AU mortgage | MyCRM)

Key Responsibilities

1. Mortgage Loan Processing

* Manage loan files from application submission through approval and settlement.
* Prepare, review, and submit loan applications and supporting documentation to relevant lenders.
* Collect and verify client information, including identification, income documents, bank statements, liabilities, and property-related records.
* Monitor application progress and follow up on outstanding documentation and lender requirements.
* Maintain complete and accurate loan records using CRM systems, lender portals, and document management platforms.
* Identify missing information, discrepancies, and potential delays, escalating issues to the appropriate team member.

2. Pre-Settlement Coordination

* Monitor approved loan applications and track outstanding settlement conditions and requirements.
* Coordinate with lenders, clients, solicitors, conveyancers, and settlement agents to facilitate timely settlement.
* Follow up on outstanding loan documents, signed forms, lender instructions, and other settlement requirements.
* Check settlement documentation for completeness and consistency with approved loan details.
* Track settlement dates, deadlines, and pending actions to minimise avoidable delays.
* Provide timely updates to the mortgage lending team and relevant stakeholders.
* Proactively flag potential settlement issues and coordinate appropriate follow-up actions.

3. Post-Settlement Administration

* Confirm settlement completion and update internal systems and loan records.
* Ensure required post-settlement documents are collected, organised, and filed appropriately.
* Follow up on outstanding administrative requirements with lenders, clients, and other stakeholders.
* Assist with routine loan account administration, client follow-ups, refinancing documentation, and loan variation requests as required.
* Maintain accurate records to support ongoing client service and operational requirements.
* Ensure loan files are properly finalised and all assigned post-settlement activities are completed.

4. Client and Stakeholder Coordination

* Respond to routine loan processing and settlement-related enquiries professionally and promptly.
* Communicate documentation requirements, application updates, and settlement progress clearly to clients.
* Liaise with lenders, valuers, solicitors, conveyancers, and other relevant parties to coordinate outstanding actions.
* Maintain clear records of communications, follow-ups, and actions taken.
* Support mortgage brokers with documentation, administrative coordination, and client-related requirements.
* Handle sensitive client and financial information with professionalism and discretion.

5. Compliance and Quality Control

* Maintain accurate and complete loan files in accordance with applicable Australian requirements, lender policies, and internal procedures.
* Follow established documentation, recordkeeping, privacy, and information-handling standards.
* Assist with file reviews, compliance checks, and audit preparation.
* Keep informed of relevant changes to lender requirements and mortgage processing procedures.
* Escalate discrepancies, missing documents, and potential compliance concerns to the appropriate team member.

6. Workflow and Team Support

* Monitor loan pipelines, outstanding requirements, and upcoming settlement deadlines.
* Identify opportunities to improve processing efficiency, documentation practices, and settlement tracking.
* Contribute to consistent administrative workflows and internal process documentation.
* Provide practical guidance to junior team members when required.
* Support the team in maintaining service standards and meeting operational deadlines.

Requirements

Essential Requirements

* At least 3–5 years of experience in mortgage loan processing, mortgage broker support, lending administration, or a similar role within the Australian mortgage industry.
* Strong understanding of Australian mortgage lending processes, documentation, and settlement procedures.
* Hands-on experience with pre-settlement coordination and post-settlement administration.
* Experience liaising with multiple lenders, clients, solicitors, conveyancers, or settlement agents.
* Familiarity with lender requirements, loan application workflows, and mortgage documentation.
* Proficiency in CRM systems, loan lodgement platforms, and digital document management tools.
* Excellent written and verbal English communication skills.
* Strong organisational skills and attention to detail.
* Ability to manage multiple loan files, prioritise deadlines, and work independently with minimal supervision.
* Professional judgement and discretion when handling confidential information.

Preferred Qualifications

* Certificate IV in Finance and Mortgage Broking or an equivalent qualification.
* Experience managing high-volume or complex loan portfolios.
* Familiarity with Australian mortgage compliance requirements and lender documentation standards.
* Experience with mortgage CRM platforms, ApplyOnline, lender portals, or similar systems.
* Previous experience supporting or mentoring junior team members.