Receivables Support Representative

You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.

This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.

What You’ll Own

Accounts Receivable & Collections

* Conduct outbound collections calls and email follow-ups on past-due accounts
* Secure payments, payment commitments, and account resolutions
* Maintain consistent follow-up until outstanding issues are resolved
* Track payment commitments, customer responses, and account activity
* Identify opportunities to enroll eligible customers in auto-pay
* Help reduce delinquency and aging accounts through proactive outreach

Billing Investigation & Salesforce Case Management

* Investigate billing disputes, invoice discrepancies, and account setup issues
* Identify root causes of invoicing problems and coordinate necessary corrections
* Open, manage, update, and close cases in Salesforce
* Maintain detailed records of customer interactions, resolutions, and next steps
* Confirm customer understanding and satisfaction before closing cases
* Escalate complex issues when needed while maintaining ownership of follow-through

Customer Communication & Coordination

* Communicate confidently and professionally with customers by phone and email
* Provide proactive updates on billing investigations, payments, and account status
* Coordinate with billing, operations, installation, and service teams to resolve issues
* Help prevent unnecessary escalations through timely communication and follow-up
* Maintain a customer-first approach while protecting company revenue

Documentation & Process Improvement

* Maintain accurate, complete, and audit-ready Salesforce records
* Identify recurring billing and collections issues
* Support SOP creation and workflow documentation
* Surface recurring trends and potential solutions during team reviews
* Contribute to improvements in collections efficiency and billing accuracy

What Makes You a Great Fit

* You are persistent and comfortable following up until an issue is resolved
* You balance urgency with professionalism and empathy
* You are highly organized and disciplined with documentation
* You proactively investigate problems rather than waiting for direction
* You communicate clearly with customers and cross-functional teams
* You thrive in structured, fast-paced, and execution-focused environments

Required Experience & Skills

* Experience in accounts receivable, collections, billing support, or customer account management
* Experience handling high-volume customer communication by phone and email
* Experience with Salesforce or a similar CRM/case management system
* Strong attention to detail and organizational skills
* Strong written and verbal English communication skills
* Ability to independently investigate billing and payment issues
* Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously

Preferred Experience

* Experience in a structured accounts receivable or collections environment
* Background supporting service, operations, or installation-based businesses
* Experience improving auto-pay adoption or reducing delinquency
* Familiarity with root-cause analysis and operational process improvement
* Experience creating SOPs or documenting recurring workflows

What a Typical Day Looks Like

Your day will center around collections execution, billing investigations, and customer follow-through. You may:

* Make outbound collections calls and send payment follow-ups
* Investigate invoice discrepancies and account setup issues
* Open, manage, and update Salesforce cases
* Coordinate internally to remove billing obstacles
* Track payment commitments and customer responses
* Help eligible customers enroll in auto-pay
* Document customer interactions and resolutions
* Identify recurring issues and recommend process improvements

In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.

Key Metrics for Success

Success in this role will be measured through:

* Daily collections activity and follow-up completion
* Collections secured and payment commitments obtained
* Reduction in aging balances and delinquency
* Auto-pay conversion
* Billing case resolution accuracy and speed
* Salesforce documentation accuracy and completeness
* Reduction in long-open receivables cases
* Timeliness of customer and internal communication
* Reduction in avoidable escalations

Interview Process

* Initial Screening Call
* One-Way Video Interview via Spark Hire
* Video Interview with Pavago Recruiter
* Client Interview
* Offer & Onboarding