GHL Support Virtual Assistant

What You'll Do

* Answer incoming client support calls and clearly understand the issue.
* Troubleshoot common GHL issues while on the call.
* Assist clients with issues such as: - Text messages not being sent
- Appointment confirmations or reminders being sent incorrectly
- Workflow or automation issues
- Appointment scheduling problems
- Clients having difficulty navigating or using GHL
* Walk clients through basic GHL functions and provide clear instructions.
* Troubleshoot workflows and identify what may be causing an issue.
* Determine when an issue cannot be resolved during the call.
* Document unresolved issues and pass them to the Back-End Support Team for further investigation.
* Maintain professional, patient, and clear communication with clients throughout each call.

Requirements

* Mid-level GoHighLevel (GHL) experience
* Ability to troubleshoot and understand GHL workflows and automations
* Strong, clear spoken English — this is a client-facing phone support role
* Previous call center, BPO, customer support, technical support, or phone support experience required
* Comfortable handling multiple types of client issues over the phone
* Patient and able to explain technical concepts to non-technical users
* Good problem-solving and troubleshooting skills
* Able to work independently in a remote environment
* Reliable internet connection and a quiet, professional workspace

What We're Looking For
We're looking for someone who can think through a problem while talking to the client, not just someone who knows how to use GHL.

You should be comfortable saying, "Let me check that for you," investigating the issue, trying a solution, and determining whether it can be resolved on the call or needs to be escalated to the back-end team.

If you have GHL experience + strong phone support skills + good troubleshooting ability, we'd like to hear from you!