Remote Sales Development Representative

This is not an entry-level SDR role. The ideal candidate will have at least 3 years of B2B outbound sales experience, be confident conducting unscripted calls with senior decision makers, and be highly self-managed with the ability to manage their own pipeline and reporting without close supervision.

Requirements

Key Responsibilities

* Manage and work through company-provided B2B lead lists to generate qualified sales opportunities.
* Conduct outbound prospecting through cold calling, email, LinkedIn and SMS.
* Nurture longer sales-cycle opportunities until prospects are genuinely sales-ready.
* Qualify prospects based on business need, buying intent, timing, decision-making authority and potential opportunity value.
* Build relationships with US-based decision makers, including:
* General Managers
* Facility Directors
* Purchasing and Procurement Officers
* Parks and Recreation Directors
* School Administrators
* Church Administrators
* Event and Venue Managers

* Handle objections confidently and maintain natural, unscripted conversations.
* Identify qualified opportunities and hand them over to Territory Sales Representatives.
* Maintain accurate and detailed CRM records for all prospect interactions and opportunities.
* Follow up consistently with prospects and manage multiple opportunities through different stages of the sales cycle.
* Use sales intelligence and prospecting tools to research accounts and personalise outreach.
* Use AI tools to support prospect research, personalisation, summarisation and productivity.
* Provide regular reporting on activity, pipeline progression, qualified opportunities and follow-up requirements.
* Work independently and proactively without requiring constant supervision or prompting.
* Potentially support opportunities further through the sales process, with closing ability considered a strong advantage.

Key Performance Indicators

Success will not be measured purely by call or appointment volume.

The primary focus will be on:

* Number and quality of qualified opportunities generated.
* Opportunities accepted by the Territory Sales Representatives.
* Quality and accuracy of qualification.
* Consistent pipeline development and lead nurturing.
* CRM accuracy and documentation.
* Follow-up discipline.
* Self-managed reporting and communication.
* Ability to maintain a consistent outbound activity level.
* Contribution to revenue-generating opportunities.

Requirements

Experience

* Minimum 3 years' experience in B2B outbound sales, SDR, BDR, lead generation, lead nurturing or inside sales.
* Proven experience generating qualified opportunities for an outside or field sales team.
* Experience selling into the US market is highly advantageous.
* Experience working with longer B2B sales cycles is preferred.
* Experience within SaaS, BPO, commercial services, furniture, hospitality, events or other B2B environments is advantageous.
* Previous fully remote experience is strongly preferred.

Communication

* Fluent, professional spoken English is essential.
* Must have clear, neutral and easily understood English suitable for speaking with US-based decision makers.
* Strong telephone presence and confidence communicating without relying heavily on scripts.
* Excellent objection handling, rapport building and questioning skills.
* Ability to communicate professionally with senior business decision makers.

A voice sample or recorded call example is required with every candidate submission.

Self-Management

The successful candidate must be highly independent and capable of managing their own workload.

You should be able to:

* Manage your own daily pipeline and priorities.
* Work effectively without constant supervision.
* Proactively report on activity and progress.
* Identify when follow-up is required without being prompted.
* Maintain consistent productivity while working remotely.
* Demonstrate strong accountability and ownership.

Sales & Technology Skills

Experience with the following tools is advantageous:

* EspoCRM or comparable CRM platforms
* RingCentral or similar cloud-based diallers
* LinkedIn Sales Navigator
* ZoomInfo
* Apollo.io
* Mautic or other marketing automation platforms
* ChatGPT and other AI productivity/research tools
* Magento 2

Candidates do not need experience with every platform, but should demonstrate strong overall CRM, sales technology and prospecting-tool proficiency.

Working Hours

Monday to Friday

US Eastern Time: approximately 09:00–17:00 ET

South African Time: approximately 15:00–23:00 SAST, shifting to approximately 16:00–00:00 SAST during US winter time.

Candidates must be comfortable and able to maintain this schedule on a long-term basis.

Short-term or temporary evening availability will not be suitable.

Remote Working Requirements

Candidates must have:

* A dedicated, quiet home office.
* Reliable high-speed internet.
* A suitable computer/laptop and professional working environment.
* Reliable backup power for outages/load shedding, such as an inverter or UPS.
* Mobile internet/data failover.
* A demonstrated ability to remain operational during power or connectivity interruptions.

Candidates will be required to confirm their internet and backup power arrangements in writing.

Benefits

What We Offer

* Full-time remote position.
* Opportunity to work with an established US business.
* Direct exposure to the US B2B market.
* Long-term growth opportunity.
* Initial one-month trial period, followed by ongoing employment based on performance.
* Potential for additional opportunities as the business expands.
* Potential commission structure linked to performance.

Recruitment Process

Shortlisted candidates may be required to complete:

1. CV and experience screening.
2. One-way video introduction.
3. Voice sample or recorded sales call.
4. Interview.
5. Potential live/mock sales call or blind role-play.
6. Final client interview.

Candidates should be prepared to demonstrate their ability to conduct a natural, unscripted B2B sales conversation and qualify a prospect effectively.