Operations Specialist

* filling shifts,
* coordinating workers,
* resolving real-time operational issues,
* and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in:

* fast-paced environments,
* live operational coordination,
* staffing logistics,
* and high-ownership roles,

this opportunity is a strong fit.

🔥 What You’ll Own

Shift Fulfillment & Workforce Coordination

* Own the end-to-end shift fulfillment process
* Respond quickly to incoming client staffing requests
* Assign professionals to shifts and confirm attendance
* Ensure shifts are filled accurately and on time
* Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

* Monitor live attendance and track clock-ins
* Follow up on:
* late arrivals
* no-shows
* cancellations
* emergencies

* Quickly secure replacement workers when needed
* Coordinate directly with:
* clients
* workforce professionals
* on-site managers

* Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

* Onboard and activate workers on the platform
* Maintain ongoing communication with professionals
* Build long-term workforce reliability and engagement
* Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

* Keep operational systems, trackers, and notes fully updated
* Maintain accurate scheduling and attendance records
* Document issues, resolutions, and operational updates clearly
* Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

* Identify recurring operational bottlenecks
* Recommend workflow improvements to increase efficiency
* Improve:
* response times
* attendance reliability
* shift fill rates
* operational consistency

✅ Required Experience & Skills

* 2+ years experience in:
* operations
* staffing
* workforce coordination
* scheduling
* marketplace operations

* Strong written and spoken English communication skills
* Ability to multitask and manage live priorities under pressure
* Strong stakeholder coordination and communication abilities
* Experience using:
* operational systems
* scheduling platforms
* CRMs
* digital communication tools

* Strong organizational and time-management skills
* Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

* Experience in:
* staffing agencies
* workforce marketplaces
* shift-based businesses
* on-demand service environments

* Experience handling:
* attendance tracking
* clock-ins
* no-show management
* workforce KPIs

* Startup or high-growth operational experience
* Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

* You stay calm in fast-moving operational environments
* You proactively solve problems before they escalate
* You take ownership instead of waiting for direction
* You communicate confidently with both clients and workers
* You are highly organized and detail-oriented
* You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

* Review incoming shift requests and staffing needs
* Coordinate with professionals to confirm attendance
* Monitor active shifts and resolve live operational issues
* Handle last-minute cancellations and replacement staffing
* Communicate with clients and on-site managers
* Update trackers, systems, and operational notes
* Identify inefficiencies and improve workflows

In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

📊 Key Metrics for Success (KPIs)

* Shift fill rate
* Time-to-fill open shifts
* Reduction in no-shows and attendance issues
* Client response and resolution time
* Workforce reliability and engagement
* Operational accuracy and documentation quality
* Client satisfaction scores

🌟 Why This Role Stands Out

* High-impact operational ownership role
* Fast-paced environment with real-time decision-making
* Strong growth exposure inside a scaling business
* Opportunity to directly influence operational success and service quality
* Work closely with clients, workforce teams, and leadership

🧪 Interview Process

* Initial Phone Screen
* Video Interview with Pavago Recruiter
* Scenario-Based Operations Interview
* Client Interview
* Offer & Background Verification

👉 Apply Now

If you:

* thrive in fast-paced operations,
* enjoy coordinating people and solving problems in real time,
* can manage live scheduling and workforce logistics,
* and take ownership of outcomes,

this role is a strong fit for you.