Tech Vendor Management Lead - BGC (Hybrid) Midshift - up to 80K

Key Responsibilities:

* Service Provider Lifecycle Management: Support service owners during the selection, appointment, onboarding, monitoring, and offboarding of service providers.
* Technology Support: Assist the technology team in managing service provider tools and systems effectively.
* Collaboration: Work closely with the Service Provider Management team on various service provider management activities.
* Governance Compliance: Enforce adherence to the global service provider management framework across the technology function.
* Register of Information (ROI) Maintenance: Maintain and update the ROI in collaboration with respective service business owners.
* Risk Assessment: Conduct annual risk assessments for service providers to ensure they meet company requirements.
* Quality Assurance: Perform spot checks on service provider management activities and initiate corrective actions when necessary.
* Performance Monitoring: Ensure service providers are monitored by relevant business areas through KPIs, KRIs, and other tracking mechanisms.
* Stakeholder Coordination: Manage governance framework tasks and coordinate with both internal and external stakeholders.
* Data Management: Ensure completeness and accuracy of service provider data within the service provider management tool.
* Process Optimization: Update processes, procedures, guidelines, and documentation as required.
* Relationship Management: Foster and maintain strong working relationships with key service providers.
* Cross-Team Collaboration: Engage regularly with internal technology teams and members of management to facilitate smooth service provider operations.

Key Qualifications & Skills:

* Proven experience in service provider/vendor management or a similar role.
* Strong understanding of governance frameworks, risk assessment, and compliance requirements.
* Familiarity with service provider management tools and technologies.
* Excellent analytical skills with attention to detail.
* Strong communication, relationship management, and negotiation skills.
* Ability to work collaboratively with multiple stakeholders across different teams.
* Knowledge of KPI/KRI monitoring and performance management techniques.
* Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
* Strong expertise in Excel for data analysis and reporting
* Experience in PMP and/or Scrum

Preferred Qualifications:

* Experience in a technology-driven organization / Large Outsourcing Banking and Financial services organization
* Familiarity with IT service management (ITSM) frameworks such as ITIL. Certification is preferred but not mandatory