Customer Experience Specialist
At Lifely · Philippines
- Customer support
- Full-time
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Where you can work from
Open to the Philippines
“Philippines”
From the location.
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- Posted
- 15 October 2026
- First seen by us
- 15 October 2026
- Last checked
- 11 hours ago
Job description
From Lifely’s job post, as they wrote it.
Join Lifely as a full-time Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
What you'll be doing
* Respond to customer inquiries and complaints via phone, email and live chat channels
* Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
Read the full description
* Process customer returns, exchanges and refunds in a timely manner
* Assist with product research and provide recommendations to customers
* Identify customer trends and pain points to help improve our operations and service
* Contribute to the continuous improvement of our customer service processes and procedures
* Work during Australian business hours to align with customer needs
About us
Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.
Apply now to become our next Customer Experience Specialist.
Requirements
What we're looking for
* 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
* Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
* Experience handling customer support through phone, email, or live chat
* Strong communication and interpersonal skills with the ability to build rapport with customers
* Business-fluent English to effectively communicate with customers
* Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
* Experience with Shopify or other eCommerce platforms for customer support functions
* Availability during Australian business hours and US business hours
Benefits
What we offer
* Competitive salary
* Comprehensive healthcare and insurance benefits
* Opportunities for career development and advancement
* Work from Home role
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