Client Success Director (Hybrid) - Quezon City
At TASQ Staffing Solutions · Quezon City, Metro Manila, Philippines
- Customer support
- Full-time
- Director or above
Where you’ll work
Hybrid, based in Quezon City
“Quezon City, Metro Manila, Philippines”
From the location.
“Client Success Director (Hybrid) - Quezon City”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 9 October 2026
- Last checked
- 16 hours ago
Job description
From TASQ Staffing Solutions’s job post, as they wrote it.
About the Job: Director of Client Success (QC) | Hybrid
Work Location/Setup: Quezon City / Hybrid
As the Director of Client Success, she is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal teams, aligning company capabilities with client objectives to drive mutual success.
Read the full description
* Serve as the executive point of contact for client relationships, fostering trust, transparency, and long-term partnerships at senior levels.
* Develop and implement client success strategies to enhance customer experience, optimize service delivery, and exceed contractual expectations.
* Oversee and guide the Client Success team in meeting production goals, driving performance improvements, and managing key account strategies.
* Lead business reviews, strategic planning sessions, and quarterly client meetings, presenting performance metrics and growth opportunities.
* Partner with Operations, Quality, Training, Talent Acquisition, Workforce Management, and IT to ensure seamless service delivery and issue resolution.
Required Qualifications:
* 15+ years of experience in the BPO or Call Center industry, with at least 7+ years in a senior
leadership or client success role.
* Proven track record in managing enterprise-level clients, ensuring retention, and driving
revenue growth.
* Expertise in customer care, cloud services, and emerging technologies relevant to the BPO
industry.
* Exceptional ability to build and maintain executive-level relationships with clients and
stakeholders.
* Strong business acumen with a strategic mindset, able to identify and act on growth
opportunities.
* Ability to influence, negotiate, and lead in a fast-paced, dynamic environment.
Preferred Qualifications:
* Client Success/Account Management: Proven track record of managing large, complex client relationships, particularly in the BPO space, ensuring satisfaction and retention.
* Leadership Experience: Experience managing and leading cross-functional teams (Client Success Managers, Operations, Sales, etc.), ensuring alignment with client goals and company objectives.
* Staff Development: Ability to mentor, coach, and upskill teams to enhance performance and client satisfaction
* Client Retention & Satisfaction: Strong ability to build and maintain long-term relationships
with clients, ensuring that their needs are met and exceeded.
* Negotiation & Conflict Resolution: Experience in handling challenging client situations,
resolving issues, and turning around difficult relationships.
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