Customer Success Operations Manager
At Webbing · Petah Tiqva, Israel; Webbing (Petah Tikva, Israel), 94 Shlomo Shmeltzer Road, Petah- Tikva, Israel
- Customer support
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Where you’ll work
Hybrid, based in Israel
“Petah Tiqva, Israel”
From the location.
“Webbing (Petah Tikva, Israel), 94 Shlomo Shmeltzer Road, Petah- Tikva, Israel”
From the job board field.
“Hybrid work”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 20 October 2026
- First seen by us
- 21 October 2026
- Last checked
- 4 hours ago
Job description
From Webbing’s job post, as they wrote it.
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Read the full description
Description
What you will own:
* Salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.
* Customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.
* Risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.
* KPI governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across Customer Success.
* Customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, QBRs/EBRs, and success reviews.
* Business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.
* Automation and AI: reduce manual work through workflow automation, alerts, scheduling, reporting, and AI-assisted data collection and CSM guidance.
* Enablement: maintain playbooks and documentation, deliver continuous training, and ensure CS readiness for every product release.
* Cross-functional alignment: coordinate with Product, Operations, Support, Sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.
* Continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.
Requirements
* Experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or a comparable operational role in a B2B technology environment.
* Strong Salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data-quality controls.
* Demonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable KPIs.
* Analytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.
* Hands-on experience with automation and practical AI use cases that reduce effort and improve decision quality.
* Excellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.
* Clear, concise communication and documentation skills; comfortable enabling teams through training and change management.
What we offer
* Hybrid work
* Work life balance
* Parking
* Medical insurance
* Food allowance
* Cellular plan
* Unlimited data plan for traveling
* Discount memberships
* Professional development budget
* Global company- working and collaborating with amazing people around the world
* Fun working environment & company activities
* And of course, air hockey, pool table, and ping-pong tournaments!
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