Account Manager
At Globalli · Remote - Brazil, Colombia, Mexico; Brazil , São Paulo, São Paulo, Brazil
- Sales
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Open to Brazil, Colombia and Mexico
“Remote - Brazil, Colombia, Mexico”
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“Brazil , São Paulo, São Paulo, Brazil”
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- Posted
- 29 July 2026
- First seen by us
- 15 October 2026
- Last checked
- 51 minutes ago
Job description
From Globalli’s job post, as they wrote it.
The Account Manager will manage a portfolio of clients within Globalli’s global payroll and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.
This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.
Read the full description
Key Responsibilities
Client Relationship Management
* Own a portfolio of client accounts as the primary point of contact
* Build and maintain strong long-term client relationships to drive retention
* Serve as a trusted advisor on global payroll and HR tech solutions
* Act as the voice of the customer internally across product and operations teams
Account Growth & Retention
* Identify and execute upsell and cross-sell opportunities
* Drive account retention and manage churn risk proactively
* Develop and execute structured account plans using standardized playbooks
* Support renewal discussions and commercial continuity
Solution Delivery & Client Success
* Understand client workforce and business needs
* Recommend tailored solutions across payroll and compliance services
* Ensure clients are maximizing value from the Globalli platform
* Support onboarding continuity and product adoption where needed
Account Performance & Reporting
* Track account health, usage, and satisfaction metrics
* Maintain accurate CRM records (HubSpot or equivalent)
* Conduct regular business reviews with clients
* Provide insights on risks, trends, and expansion opportunities
Cross-Functional Collaboration
* Partner with Implementation, Product, Support, and Sales teams
* Coordinate resolution of client issues and escalations
* Share client feedback to support product and service improvements
Client Enablement & Support
* Support client training and platform adoption
* Assist with workflow optimization and best practices
* Resolve issues in coordination with internal teams
Qualifications
* 3–7+ years in Account Management, Customer Success, or Client Services
* Experience in SaaS, HCM, global payroll, HR technology strongly preferred
* Proven track record managing and growing B2B client relationships
* Strong relationship management and client communication skills
* Ability to manage multiple accounts in a fast-paced environment
* Commercial acumen with a focus on retention and expansion
* Strong problem-solving and proactive ownership mindset
* Experience with CRM systems (HubSpot preferred)
* Familiarity with payroll, global employment, or HR tech platforms is a plus
* Comfortable working with account data and reporting metrics
* Multilingual - Portuguese, Spanish and English. Must be fluent in all 3 languages.
Preferred Qualifications
* Experience in high-growth SaaS or startup environments
* Exposure to global payroll or cross-border employment models
* Multilingual capabilities
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