Senior Executive Assistant (Spanish Bilingual)
At RippedBoxStation · Manila, Metro Manila, Philippines
- Operations
- Full-time
- Senior
Where you can work from
Open to the Philippines
“Manila, Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 17 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Senior Executive Assistant
Number of hours: 40 hours/week
Schedule: Barcelona, Spain (PST equivalent)
Tasks required:
* Daily morning (CET) call with client to:
give update/receive tasks also
set priorities for the day/week/month
to ask questions and
give and receive feedback.
This call is “chaired” by the EA and careful preparation is required
Hands-on approach:
* Prepare a detailed call agenda and talking points
Read the full description
* Maintain a running log of tasks, deadlines, and client preferences
* Follow up promptly after each call with summaries and action plans
* Respond promptly and professionally to customer inquiries via live video chat, email, phone, and social media DMs
* Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction
* Use CRM systems to track tickets, customer history, and resolutions
* Make and receive calls using cloud phone systems, particularly OpenPhone
* Assist customers with basic troubleshooting for our mobile apps (iOS and Android)
* Escalate technical issues to relevant departments as needed
* Monitor and manage support queues to ensure timely follow-ups (What does this mean and how is it done?)
* Create or update support documentation as necessary
* Ensure SLAs (Service Level Agreements) and KPIs are met
* Collaborate with other team members for seamless customer support coverage
* Provide feedback on tools, workflows, or customer pain points for continuous improvement
Requirements:
* Excellent communication skills oral and written in English and Spanish (non-negotiable)
* Proven experience in executive assistance (navigating personal and professional issues)
* Iron-clad Discretion
* Experience using cloud phone systems, especially OpenPhone
* Ability to troubleshoot basic app issues on both Android and iOS and Apple Mac
* Strong multitasking and organizational skills
* Self-starter who can work independently and take initiative (non-negotiable)
* Is not afraid to ask questions. Knows who/when to ask.
* Reliable internet connection and a quiet workspace
Work Schedule:
* VA #1: 10 AM 2 PM (-4 hour shift) FOR STARTERS
* Note: No work required on official European holidays
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