Customer Success Manager

What You'll Do

* Own program performance for your accounts, summarizing daily, weekly, monthly, and year-over-year results and clearly explaining wins and losses versus plan.
* Analyze how key inputs (traffic, events, CTR, CVR, and more) impact performance, and translate the data into insights that drive client action.
* Communicate insights and recommendations to client marketing stakeholders, and guide how hypotheses are tested to prove or disprove what is affecting performance.
* Run primary diagnostics before escalating, using Bluecore, Looker, and Google Sheets to isolate when and why performance changed.
* Take ownership of the client program by proactively setting alignment meetings, documenting outcomes, and driving follow-up to close action items.
* Monitor account performance against last year and against goals, and plan the right actions to support renewals and upsell.
* Collaborate across your squad and supporting teams, sharing timely updates and proactively asking for help when needed.
* Build strong relationships with client stakeholders so you are seen as a genuine extension of their team.

What You'll Bring

* Experience working with or for retailers, or a strong understanding of the retail and e-commerce landscape.
* Comfort operating in analytics tools such as Bluecore, Excel or Google Sheets, and the ability to build performance narratives from data.
* Strong communication and active-listening skills, with the ability to read back key points with both operational and business-level stakeholders.
* A proactive, solution-oriented mindset: you probe the right sources, weigh alternatives, and ask for support when appropriate.
* A collaborative, accountable approach and the flexibility to stay positive through change.
* Baseline familiarity with commercial fundamentals such as contract timelines and consumption, and how performance can affect renewal or upsell.

Why Bluecore

Bluecore is a retail marketing platform that helps the world's fastest-growing brands turn shopper data into personalized, revenue-driving campaigns. As a CSM, you will sit at the intersection of data, strategy, and relationships, with a clear path to grow into senior and leadership roles across our Customer Success organization.