Customer Advisor (Dutch)
At David Kennedy Recruitment · Athens, Greece
- Customer support
- Full-time
Where you’ll work
Hybrid, based in Athens
“Athens, Greece”
From the job board field.
“Location: Athens, Greece”
From the job description.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 16 July 2026
- First seen by us
- 8 October 2026
- Last checked
- 22 hours ago
Job description
From David Kennedy Recruitment’s job post, as they wrote it.
David Kennedy Recruitment is working with a global hospitality technology group that is seeking to onboard a Customer Advisor to join their team.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Handle customer enquiries through email ticketing, inbound and outbound calls, Live Chat and WhatsApp, according to operational schedules and assigned support channels
Read the full description
* Develop strong knowledge of the Zenchef and CoverManager platforms to provide accurate, timely and high-quality technical support
* Process a high volume of daily customer requests efficiently by identifying needs and providing prompt solutions
* Identify and escalate complex technical issues and billing-related requests when required
* Handle customer information responsibly and with appropriate sensitivity
REQUIREMENTS:
* Native or fluent Dutch (C1+) with excellent written and spoken communication skills
* English B2 minimum
* Previous experience in customer service, hospitality, or customer relations
* Strong customer-focused mindset with excellent communication skills
* Excellent written communication for email support
* Strong active listening and problem-solving skills
* Good computer literacy
* Ability to manage multiple tasks and prioritise effectively
* Ability to work efficiently in a fast-paced environment
* Understanding of handling sensitive customer data
* High level of empathy, particularly in time-sensitive hospitality situations.
BENEFITS:
* Access to corporate gym facilities
* Daily performance allowances based on office or hybrid presence
* Performance-based bonuses and additional incentive programs
* Structured onboarding and training support
* And many others!!!
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