Head of Client Delivery

If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.

Responsibilities

Post-Sales Delivery & Implementation

* Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
* Ensure clients achieve measurable outcomes and time-to-value
* Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

* Act as the primary owner for client success, satisfaction, and retention
* Serve as a trusted advisor to client stakeholders
* Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

* Partner with Sales, Product, and Engineering on implementations and custom use cases
* Translate business goals into technical workflows and execution plans
* Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

* Build and refine client delivery processes, playbooks, and SOPs
* Identify risks early and proactively prevent delivery issues
* Help scale the Client Delivery and Success function

Leadership & Collaboration

* Align cross-functional teams across delivery, product, and go-to-market
* Contribute to long-term strategy for retention and expansion
* Drive continuous improvement through data, feedback, and insights

Requirements

* Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
* Strong understanding of GTM systems, automation workflows, and integrations
* Experience working directly with clients in high-stakes, outcome-driven environments
* Strong communication skills with both technical and non-technical stakeholders
* Proven problem-solving and risk management capabilities
* Comfortable working remote during U.S. business hours

Nice to Have

* Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
* Experience scaling client delivery or post-sales functions
* Experience managing complex technical implementations and integrations
* Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

* GTM and automation tools
* AI platforms (ChatGPT, Claude, Clay)
* CRM and client delivery systems
* Integration and workflow tools

Why Join

* Own and lead client delivery and success at scale
* Work at the intersection of AI, automation, and GTM systems
* Direct impact on client outcomes, retention, and growth
* High-ownership leadership role in a fast-growing environment
* Fully remote role with strategic influence and execution responsibility

What Success Looks Like

* Strong client onboarding and implementation success rates
* Faster time-to-value and adoption milestones
* High client satisfaction and retention
* Reduced delivery risks and escalations
* Growth through account expansion and long-term client success

Apply Now

If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.

Apply now and help build a high-performing, client-focused delivery function.