Operations Coordinator (Media & Publishing)

We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.

At C9 Staff, we don’t treat our team as mere headcounts; we root for your growth and success every step of the way. 🚀

So, are you ready to be our next success story? 😊

The Opportunity:

We’re looking for a detail-oriented and highly organized Operations Coordinator to support our media and publisher operations team. You’ll play a critical role in keeping data accurate, processes smooth, and teams aligned. This is a great opportunity for someone who thrives in structured environments, enjoys working cross-functionally, and finds satisfaction in getting the small things right so the big things go smoothly. 🌟

Publisher Operations Support:

* Contact Maintainer 📇: Maintain and update publisher contact details for accuracy
* CRM Organizer 🗂️: Consolidate duplicate publisher records or aliases in CRM systems
* Onboarding Assistant 🚀: Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification
* Launch Supporter 🎯: Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
* Data Logger 📝: Ensure publisher property information is correctly logged and up to date
* Benchmark Collector 📊: Request and store benchmark stats for performance projections
* Test Tracker 🧪: Process test orders for new accounts and assist with troubleshooting as needed

Campaign & Asset Management:

* Media Kit Collector 📂: Request, review, and store publisher media kits and placement samples
* Creative QA Specialist 🎨: Ensure creatives match publisher specs and requirements
* Review Facilitator ✅: Coordinate internal review, feedback, and approvals for placement comps
* Creative Librarian 🖼️: Store client-approved creatives and keep live documentation current
* Link Builder 🔗: Generate and distribute tracking links, ensuring proper setup and communication
* Pixel Integrator 📥: Request postback integrations, piggyback pixels, and manage testing workflows

Billing & Financial Coordination:

* Finance Communicator 💬: Liaise with finance teams to communicate billing terms and project details
* IO Checker 📃: Ensure insertion orders are in place for all billing needs
* Billing Tracker 💸: Monitor and log billing changes and opportunities in the project management system

Project & Process Management:

* Data Integrity Lead 📊: Maintain clean data in project management and CRM platforms
* Automation Watchdog 🔁: Monitor automations and troubleshoot any issues to keep workflows running efficiently
* Documentation Organizer 📑: Maintain internal documentation, templates, and tracking logs
* Team Aligner 🤝: Support internal communications to ensure priorities are clear and processes are followed

Who You Are:

* Detail-Oriented 🧐: You double-check your work and keep systems tidy
* Highly Organized 📅: You love structured environments and smooth workflows
* Problem-Solver 🛠️: You spot issues early and offer smart, proactive solutions
* Clear Communicator 🗣️: You know how to communicate across teams and escalate when needed
* Collaborative Team Player 🤗: You enjoy working with others and bringing order to cross-functional efforts
* Digital Media Familiarity 📡: Experience in publisher operations, digital campaigns, or performance media is a plus
* Tracking Knowledge 📈: Familiar with ad tracking systems, pixel integration, and performance metrics
* Financial Awareness 💵: Understanding of basic billing processes and documentation like IOs
* Project Management Tools 🧰: Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred

Our Ideal Team Member:

* Cares Deeply ❤️: Demonstrates a genuine interest in their work, as it reflects in the quality of the output
* Commits Fully 📝: Ensures tasks are completed as promised, without unnecessary delays
* Communicates Clearly 🗨️: Maintains clear and prompt communication with project managers and teammates
* Radiates Positivity 🌞: Brings a can-do spirit to work, fostering a supportive and upbeat team environment
* Collaborates Willingly 🤝: Works closely with cross-functional teams, including designers and project managers
* Seeks Growth 🌱: Commits to personal and professional development, staying updated with industry trends

Requirements

* At least 50 mbps stable Internet connection
* Back-up internet
* At least 8GB RAM
* Core i5 or higher processor
* Perfectly working webcam
* Perfectly working mic and audio
* Organized Workstation

Benefits

* 100% Work from Home 💯
* Monthly Grocery Allowance
* Monthly Internet Allowance
* Monthly Electricity Allowance
* Personal Medical Insurance
* Personal Dental Insurance
* Paid Leaves
* Paid Holidays