Account Manager - Customer Retention & Upselling | Remote
At Pavago · Zimbabwe
- Sales
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Where you can work from
Open to Zimbabwe
“Zimbabwe”
From the location.
Report a mistake
- Posted
- 15 September 2026
- First seen by us
- 8 October 2026
- Last checked
- 11 hours ago
Job description
From Pavago’s job post, as they wrote it.
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
Read the full description
What You’ll Do
* Manage a portfolio of existing customer accounts
* Conduct regular account reviews and customer check-ins
* Build relationships with key stakeholders
* Identify renewal risks and proactively resolve concerns
* Identify upsell and cross-sell opportunities
* Recommend additional products or services based on customer needs
* Coordinate internally to resolve customer issues
* Maintain accurate account notes, opportunities, and forecasts in the CRM
* Achieve retention and expansion revenue targets
Requirements
* 2+ years of account management, customer success, or sales experience
* Strong customer relationship-building skills
* Commercial mindset with experience identifying expansion opportunities
* Strong communication and problem-solving ability
* Experience working with CRM systems
* Comfortable managing multiple customer accounts simultaneously
* Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
* Strong customer retention and renewal rates
* Consistent upsell and cross-sell revenue
* Healthy, engaged customer relationships
* Early identification of at-risk accounts
* Accurate CRM and account forecasting
* Consistent achievement of expansion targets
Interview Process
1. Initial Screening Call
2. Spark Hire Video Interview
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
