Remote Live Chat Agent
At Team Car Care LLC / Jiffylube · Cedar Park, TX, United States
- Full-time
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Where you can work from
Open to the United States
“Cedar Park, TX, United States”
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- First seen by us
- 15 October 2026
- Last checked
- 18 hours ago
Job description
From Team Car Care LLC / Jiffylube’s job post, as they wrote it.
Key Responsibilities:
* Handling customer queries on Web Chat, E-mails and Social Media
* Educate current and potential customers with product and service information
* Maintain accurate customer records
* Identify and escalate priority issues to the Team Leader and Ops Team
* Actively participate in team meetings
Key Performance Indicators:
* Handle all queries in a polite, professional manner
* Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Read the full description
* Educate customers on services and processes
* Escalate any issues to the Team Leader
* Achieve agreed KPIs and Objectives
* Adhere strictly to shift schedules
* Adhere to laid down internal policies, procedures and processes
* Work collaboratively with the team
Qualifications
* A Bachelors degree from any stream if a Fresher
* Minimum HSC with a minimum of 1 year of relevant experience
* Passionate about customer care
* Good typing skill
* Fluent in written and spoken English
* Able to work well under pressure and under minimum supervision
* A fast learner who is able to work with set targets
* Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
* IT Asset provided
* 5 Days working
* Health and vision Insurance
* Annual Bonus
* Night Shift Allowance
* Overtime Payment
* Referral Hire Bonus
* Team Outings
* Education allowance (Training courses, Udemy, Coursera, etc.)
* Job Location: Remote
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